Kimberly Warmouth
Georgetown,USA
Summary
Customer service professional with extensive experience in delivering support within office environments and resolving conflicts. Skilled in addressing diverse customer inquiries, ensuring positive interactions, and enhancing productivity through MS Office applications. Focused on maintaining high service standards while adapting to customer needs.
Overview
26
26
years of professional experience
Work History
Associate, Total Loss Customer Care
IAA, Inc.
Remote
02.2020 - Current
- Facilitated customer interactions by providing accurate information for compliant title submissions.
- Achieved compliance by meticulously reviewing required documents for accuracy and standards. Delivered thorough document evaluations to maintain compliance with industry regulations.
- Achieved compliance by accurately generating and sending documentation for total loss packets per state guidelines. Streamlined documentation processes, leading to successful compliance with state requirements for total loss packets. Improved operational efficiency by effectively managing the creation and submission of total loss packet documents.
- Managed call queue to support customer inquiries.
- Facilitated communication of 'okay to pay' approvals to insurance companies after thorough verification of file compliance.
- Facilitated effective communication by answering basic TP questions, delivering claim updates, and routing callers to the correct departments as needed.
- Conducted thorough reviews of documents to maintain compliance with state regulations.
- Facilitated communication of 'okay to pay' approvals to insurance companies, ensuring adherence to compliance standards after thorough file assessment.
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
Title Procurement Specialist
Copart Title Procurement
Lexington, KY
09.2018 - 04.2020
- Executed title procurement customer service tasks with a focus on efficiency and client satisfaction.
- Executed first-line calls to notify policyholders about document shipments. Led efforts to inform customers about anticipated documentation mailings. Effectively communicated with clients regarding document delivery schedules, ensuring clarity and satisfaction.
- Facilitated follow-up calls to owners and insureds to clarify and obtain outstanding or corrected documents.
- Initiated contact with lien holders to gather payoff information letters of guarantee and retrieve copies of titles.
- Facilitated the completion and distribution of essential documents, aligning with state guidelines for total loss packets. Achieved streamlined documentation processes for total loss packets, ensuring adherence to state regulations.
- Managed outreach to owners and insureds for collection of required or corrected documents, ensuring adherence to processing timelines.
- Evaluated all mail submissions for compliance with state guidelines, safeguarding regulatory standards.
- Ensured timely delivery of revised packets to owners and insured clients for clarity and compliance.
- Assured that all mail documents met state guidelines through meticulous examination and verification processes.
- Ensured adherence to internal cycle times and compliance with auditable criteria.
Receptionist
Sunsations USA
Panama City Beach, FL
01.2018 - 08.2018
- Engaged with incoming customers to provide friendly and informed support, enhancing overall service experience.
- Handled incoming telephone inquiries from clients, vendors, and the public, providing accurate information and assistance as needed.
- Reviewed and ensured completeness of documentation and reports for office meetings to promote informed decision-making.
- Oversaw visitor monitoring and screening processes to ensure authorized access to inter-office personnel.
- Managed correspondence with clients through email, telephone, and postal mail to address inquiries and provide support.
- Investigated and resolved client issues while collaborating with management for escalated concerns, promoting client satisfaction.
- Executed clerical support functions for employees, enhancing workflow through effective management of copying, faxing, and filing tasks.
- Managed receipt and distribution of business correspondence to ensure timely communication within the organization.
- Organized and assembled packages for shipment pickup or courier delivery, enhancing customer satisfaction.
Guest Services Agent
Fairfield Inn and Suites
Georgetown, KY
11.2016 - 10.2017
- Oversaw the guest check-in and check-out process, ensuring smooth operations. Managed room reservations, including modifications and cancellations, to enhance guest satisfaction.
- Conducted thorough verification and adjustment of billing information to maintain accuracy and reliability in payment processing.
- Executed room key activation and organized filing systems to enhance efficiency of guest check-in processes.
- Managed guest request processing and message relay to enhance service efficiency.
- Addressed and managed unresolved requests and problems from prior day to ensure timely resolution.
- Enhanced guest experience by delivering clear information on room features and property amenities. Informed guests about service hours and local attractions, contributing to an enriched stay.
- Achieved timely processing of multiple payment types, including adjustment and correction vouchers, resulting in streamlined financial operations. Facilitated accurate change provision to improve customer experience.
- Ensured security of cash by counting and securing the bank at shift changes.
- Run and review daily reports/logs.
- Coordinated with housekeeping and maintenance teams to maintain property standards and cleanliness.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Receptionist
Straws Electric
Lawrenceburg, KY
02.2008 - 11.2016
- Provided administrative assistance to owner/operator, ensuring smooth daily operations.
- Assisted visitors with inquiries regarding company offerings and services. Guided visitors to appropriate destinations within the facility. Sorted and distributed incoming mail efficiently. Responded to incoming calls on a multi-line telephone system. Scheduled appointments accurately. Maintained organized filing of records. Performed data entry and keyboarding tasks diligently.
- Implemented visitor verification protocols to maintain security and facilitate access for authorized individuals.
- Organized and coordinated mail sorting and distribution processes, ensuring timely and accurate delivery of correspondence.
- Facilitated efficient package preparation processes to ensure prompt delivery to customers.
- Facilitated collaboration with vendors and contractors to optimize order workflows and relay management instructions clearly
Social Worker
Cabinet for Health and Family Service
Georgetown, KY
01.2001 - 04.2008
- Investigated complaints of abuse/neglect of children, spouses and/or adults and evaluates the need for protective services.
- Provided family preventive services including, child protection, adult protection, guardianship services, juvenile services, adoption services and services to juvenile offenders.
- Facilitated the placement of children in foster or adoptive homes to support their developmental needs.
- Evaluated client progress against treatment plans to ensure effective support and intervention.
- Testified at competency hearings.
- Investigated and verified information to prepare comprehensive court reports for legal proceedings.
- Program Coordinator Katie Brown Statewide coordination of Adult Guardianship medical assistance.
- Ensured proper benefits were issued.
- Interpreted policy and procedures, regulation, and laws for cases statewide.
- Compiled and maintained reports and issued correspondence to clients and facilities.
- Served as Family Support Specialist III, providing expert support to families in need of assistance.
- Reviewed Family Support Specialist work for timeliness and accuracy, enhancing program compliance and quality.
- Assist supervisor with reports.
- Assisted in on-the-job training of new employees to enhance their skills and knowledge in the organization.
- Participated in corrective action of team members.
- Interpreted statutes, rules and regulations for employees and the public.
- Functioned as Family Support Specialist I, II, providing essential assistance to families navigating challenges.
- Processed application and recertification of Food Stamps Family Related and Adult Medical for citizens of Kentucky.
- Tracked deadlines for timely re-determination and case hearings.
- Interview clients to determine eligibility.
Education
BA - Criminal Justice
Kentucky State University
Frankfort, KYSkills
- Regulatory compliance
- Document management
- Title Document procurement
- Client interaction
- Customer relations
- Phone support
- Time management
- Attention to detail
- Leadership
- Typing
- Procurement
Additional Information
- Skills
- Personable and outgoing
- Verbal and written communication
- Security awareness
- Business operations
- Customer service
- Punctual
- Time management
- Attention to detail
- Organization skills
Timeline
Associate, Total Loss Customer Care
IAA, Inc.
02.2020 - Current
Title Procurement Specialist
Copart Title Procurement
09.2018 - 04.2020
Receptionist
Sunsations USA
01.2018 - 08.2018
Guest Services Agent
Fairfield Inn and Suites
11.2016 - 10.2017
Receptionist
Straws Electric
02.2008 - 11.2016
Social Worker
Cabinet for Health and Family Service
01.2001 - 04.2008
BA - Criminal Justice
Kentucky State University