Courtney Moore
Atlanta,GA
Summary
Results driven Insurance Claims Professional with 11 + years of experience in claims operations; total loss handling, coverage guidelines analysis, and complex claim resolution. Proven ability to evaluate policy provisions, identify discrepancies, manage high-volume workloads; and support quality outcomes. Experienced in collaborating with leadership, supporting complex claims, and improving operational efficiency. Strong relationship- building, analytical, and communication skills.
Overview
12
12
years of professional experience
Work History
Claims Associate-Total Loss
State Farm Insurance
Dunwoody, Georgia
07.2016 - Current
- Conducted analytical reviews of auto total loss claim files to ensure compliance and accuracy.
- Investigated documentation discrepancies to enhance claim accuracy and resolution timelines.
- Apply policy language, coverage guidelines and state regulations.
- Prepared written correspondence and communicated claim updates to stakeholders, facilitating timely resolutions.
- Manage high volume task queues.
- Coordinate salvages, titles, rental and towing activities.
Temporary Work Assignment SDMU Claim Specialist
State Farm Insurance
Dunwoody, Georgia
06.2026 - 10.2026
- Conducted analytical reviews to enhance accuracy in claims handling.
- Applied coverage guidelines while reviewing claim files.
- Drafted written correspondence for claims processing.
- Partnered with management and peers to elevate overall claim quality.
- Supported claim specialists in managing complex cases at TWA.
Initial Loss Reporting Associate
State Farm
Dunwoody, Georgia
12.2014 - 07.2016
- Managed high volume claims intake and responded to telephone inquiries to maintain customer satisfaction.
- Gathered and verified loss information through various channels to support accurate claims processing.
- Utilized claims management systems to accurately document loss.
- Communicate claims information professionally and empathetically while addressing customers' needs.
- Routed incoming claims to ensure timely handling by appropriate teams.
Education
Medical Assistant
Sanford Brown College
Atlanta, GA06-2010
Skills
- Claims processing
- Quality Claim Handling
- Claim Investigation
- Complex Claims
- Process Improvement
- Analytical Reviews
- Critical thinking
- Communication skills
- Regulatory Compliance
- Claim System and Technology
- Excellent phone skills
- Critical thinking and decision making
- Adaptable
- Strong written and verbal communication
Timeline
Temporary Work Assignment SDMU Claim Specialist
State Farm Insurance
06.2026 - 10.2026
Claims Associate-Total Loss
State Farm Insurance
07.2016 - Current
Initial Loss Reporting Associate
State Farm
12.2014 - 07.2016
Medical Assistant
Sanford Brown College