Summary
Overview
Work History
Education
Skills
Timeline
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EMMETT MILLER

Houston,TX

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

9
9
years of professional experience

Work History

Total loss Adjuster

Farmers Insurance
01.2018 - 04.2023
  • Charged with processing title paperwork for total loss vehicles, motorcycles, and specialty vehicles while assisting customers throughout the title transfer process
  • Review paperwork and make decisions on vehicle titles for accuracy and completion in compliance with state guidelines
  • Complete title applications to obtain new license plates, plate transfers, and renewals for customers
  • Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines
  • Answer questions and advise customers on licensing policies, procedures, and regulations
  • Interact with customers, dealers, and representatives of regulatory agencies to resolve title issues
  • Key Contribution & Accomplishment: Selected based on stellar qualities to process vehicle titles using the respective states/agencies’ guidelines in a timely and accurate manner to assure a high level of customer satisfaction while satisfying organizational policies.
  • Evaluated and investigated over 170 claims auto claims monthly and decided whether a claim can be paid

Server/Bartender

Darden
12.2016 - 03.2020
  • Designated to prepare various foods and drinks according to customers’ orders and supervisor’s instructions
  • Resolved guests’ concerns and complaints empathetically and promptly
  • Communicated with other staff regarding any issues or concerns that may arise during shifts and resolved them promptly when possible
  • Maintained knowledge of all food safety regulations and ensured proper procedures were followed during each shift
  • Assisted with inventory control by recording product levels daily and immediately communicating any variances to management
  • Controlled inventories of food, equipment, small ware, and liquor and reported shortages to designated personnel
  • Key Contributions & Accomplishments:
  • Influenced customer satisfaction score by utilizing proper serving techniques when delivering food or beverage to customers' tables and ensured customer needs were met promptly during peak hours
  • Measured and evaluated service standards regularly by using various feedback tools, in addition to developing and implementing plans for continuous service improvements
  • Enhanced quality outcomes by analyzing operational problems, such as theft and wastage, and establishing procedures to alleviate these problems to increase profitability.

Day Center Aide

Holland Home
09.2014 - 12.2018
  • Attended to the personal needs and participant’s concerns, including companionship, assisting with drinks/meals, cognitive games, and appointment scheduling
  • Assisted with personal care, meal preparation, and medication reminders for patients in the home setting
  • Documented observations, actions taken, and problems encountered according to agency requirements and maintained confidentiality at all times
  • Carried out physician's orders regarding patient care and ensured that all safety precautions were followed.

Education

Bachelor of Arts - Criminal Justice Justice Studies, Psychology

Western Michigan University
Kalamazoo, MI

Associates of Liberal arts/ General education - undefined

Grand Rapids Community College

Skills

  • SKILLS & COMPETENCIES
  • Ability to work effectively in a team Community Engagement & Organization Social Services Regulatory Compliance
  • Strategic Planning & Implementation Community Program Management Documentation & Reporting
  • Risk Management/Avoidance Community Outreach Project Management Change Management
  • Personal Interviews
  • Loss Analysis
  • Liability Determinations
  • Customer Experience
  • Regulatory Compliance
  • Claims handling

Timeline

Total loss Adjuster

Farmers Insurance
01.2018 - 04.2023

Server/Bartender

Darden
12.2016 - 03.2020

Day Center Aide

Holland Home
09.2014 - 12.2018

Bachelor of Arts - Criminal Justice Justice Studies, Psychology

Western Michigan University

Associates of Liberal arts/ General education - undefined

Grand Rapids Community College
EMMETT MILLER