Jodi Adkins

I was not employed, I moved to Decatur after my father passed away. I have been a full time caregiver for my mother, until she passed at the end of March 2024.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.

• Provided support to help students with special needs learn and grow.
• Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
• Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
• Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Received and placed telephone calls to clients and prospective clients.
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.