Jodi-Ann Heslop
New York,NY
Summary
Accomplished Customer Service Manager with over eight years of experience in team leadership and customer relationship management. Known for developing effective training programs and implementing service improvements that enhance customer experiences and optimize operations.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Walgreen's Pharmacy
Newark, New Jersey
03.2018 - 12.2025
- Resolved customer inquiries promptly, ensuring high levels of customer satisfaction and loyalty.
- Assisted customers with product inquiries and pharmacy services, improving overall service quality and customer satisfaction.
- Provided prompt and courteous assistance to customers with routine inquiries and service-related concerns.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Educated customers on medication usage and safety precautions, promoting responsible consumption and enhancing customer understanding.
- Processed prescriptions accurately and efficiently, ensuring timely delivery for patients.
- Managed inventory levels and restocked shelves to maintain optimal stock availability.
- Followed policies and procedures to meet or exceed established performance requirements.
Customer Service Manager
Verizon Wireless
New York, New York
01.2010 - 01.2018
- Led customer service team in resolving complex issues and enhancing customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Analyzed customer feedback to identify trends and improve service processes.
- Collaborated with cross-functional teams to implement new service initiatives.
- Managed scheduling and staffing to meet customer demand effectively.
- Conducted performance evaluations to guide team development and improve skills.
- Developed training materials for new employees to ensure consistent service standards.
Education
Associate of Science - Medical Technology
Florida Career College
Miami, FL06-2008
Skills
- Prescription processing
- Medication education
- Customer service
- Complaint resolution
- Inventory management
- Customer relationship management
- Training design
Timeline
Customer Service Associate
Walgreen's Pharmacy
03.2018 - 12.2025
Customer Service Manager
Verizon Wireless
01.2010 - 01.2018
Associate of Science - Medical Technology
Florida Career College