Zy'Drianna Zalaya Nash
Summary
Customer-focused professional experienced in pharmacy customer service and administrative support. Managed high-volume phone calls and efficiently scheduled appointments, ensuring effective resolution of inquiries and protection of sensitive information. Pursuing education in esthetics while committed to enhancing client satisfaction through exceptional communication.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Carolina school of esthetics
Rock Hill, South Carolina
06.2026 - Current
- Answered high volume of state and out-of-state phone calls at front desk, ensuring effective communication and service delivery.
- Resolved customer complaints and issues promptly, improving customer satisfaction and loyalty.
- Enhanced customer relations through friendly, knowledgeable communication, contributing to overall service goals.
- Assisted clients with product inquiries and service recommendations.
- Managed appointment scheduling for students and clients efficiently.
- Updated customer records in the management system accurately.
Pharmacy Technician
CVS Pharmacy
Chester, South Carolina
03.2023 - 11.2025
- Assisted customers with prescription inquiries and guided them through pharmacy services to enhance their experience.
- Managed high-volume phone calls with professionalism, ensuring timely responses to customer needs.
- Assisted customers with prescription questions and pharmacy services.
- Answered high-volume phone calls professionally and efficiently.
- Collaborated with pharmacists and team members to consistently meet daily deadlines and support workflow.
- Delivered excellent customer service in a fast-paced healthcare environment.
Education
Chester Senior High School
Chester, South CarolinaSkills
- Prescription Processing
- Prior authorization processing
- Patient information handling
- Record Management
- Appointment Scheduling
- Phone & Call Center Support
- Customer Service
- Communication
- Problem Solving
- Time Management
- Multitasking
- Task prioritization
- Attention to Detail
- Teamwork
- HIPAA Awareness
- Attention to detail
- Problem solving
Timeline
Customer Service Associate
Carolina school of esthetics
06.2026 - Current
Pharmacy Technician
CVS Pharmacy
03.2023 - 11.2025
Chester Senior High School