Jodi Beckner

Travel Agent

Firstworldtravel

01.2013 - Current

Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Implemented automated office systems, optimizing client and data communications as well as records management.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Strengthened quality controls to enhance revenue and control downtime.
Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as [Location] and [Location].
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
Helped senior managers make effective decisions based on current and accurate reporting.
Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
Improved workplace productivity [Number]% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Enhanced recordkeeping and documentation approaches to improve tracking of key [Type], [Type] and [Type] records.

Summary

Overview

Work History

Travel Agent

Education

Bachelor of Science - Business Administration And Management

Skills

Work Availability

Quote

Timeline

Travel Agent

Bachelor of Science - Business Administration And Management

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