Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Onouwkue Assent

Ocala,FL

Summary

Passionate Travel Consultant driven to providing dream experiences in leisure travel. Strong background in sales and the customization of transitioning dream vacations into memorable realities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Travel Agent

MSC Cruises
03.2023 - 02.2024
  • Assisted customers with making over 50 cruise reservations to specific islands around the world.
  • Provided customers with the MSC website and helped them navigate to book the cabins they wanted and assisted consumers with pinpointing where to find activities such as casinos.
  • Booked cruises by phone, email, and chat and offered the best rates and travel insurance for international traveling.
  • Provided exceptional customer service by promptly resolving issues and addressing customer concerns which led to very satisfied experiences and positive reviews.
  • Worked remotely in a call center environment assisting customers with scheduling and canceling bookings around the world.

Health Insurance Agent

Quotemanage
01.2023 - 02.2024
  • Provided health insurance plans to seniors and consumers with disabilities that signed up for Medicare.
  • Answered 30 to 40 inbound calls assisting consumers in need of a spending allowance card and a part b cashback option in their social security.
  • Convinced customers that signing up for a medicare advantage plan was the best decision because they would have the benefit of getting dental, vision, and hearing benefits.
  • Creating a since of urgency which motivated customers to call in and sign up for insurance which helped to sales to skyrocket.

Education

Bachelor of Science - Computer Technology

American InterContinental University
Schaumburg, IL
09.2016

Skills

  • Travel Insurance Sales
  • Team Member Collaboration
  • Data Confidentiality
  • Administrative tasks
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Retail Sales
  • High-Volume Environments
  • Microsoft Access

Certification

Licensed and Certified in Insurance and Sales.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Travel Agent

MSC Cruises
03.2023 - 02.2024

Health Insurance Agent

Quotemanage
01.2023 - 02.2024

Bachelor of Science - Computer Technology

American InterContinental University

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Onouwkue Assent