AndreA Pagano
Swarthmore,PA
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
31
31
years of professional experience
Work History
Travel Agent
Independent by Liberty Travel
- Home-based Travel Agent
Travel Consultant
Envoyage
11.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Travel Consultant
AAA Club Alliance
03.2023 - 10.2023
- Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international leisure travel services including travel by air, bus, rail or ship, package tours, car rentals, hotel, and travel insurance
- Utilize GDS to research and secure reservations; also use preferred vendor websites and other supporting web based systems and functions
- Maintain travel documents, invoices, and client files in accordance with AAA standards
- Plan travel itineraries
- Process requests for travel literature and brochures
- Maintain knowledge of evolving travel industry, technology, and AAA policies, procedures, products and services.
Group Sales Specialist
Apple Leisure Group
09.2019 - 04.2020
- Serve as the primary point-of-contact for customers to prepare group quotes, generate contracts, assist with in-destination requirements, or perform other similar duties
- Manage new and active leads through CRM
- Work with customers to develop appropriate itineraries to satisfy their group needs
- Present quote information to customer in a professional manner and secure the sale
- Respond to group vacation inquiries on a timely basis
- Consistent follow-up communication with customer every 24-48 hours
- Confirm rates and inventory with suppliers prior to group finalization
- Meet sales goals and expectations as established by leadership
- Build customer loyalty and maintain strong relationships with customers, agencies, and suppliers
- Answer incoming calls and emails via the group communication channels as needed
- Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
- Provide assistance and backup to team members within the Groups Department
- Take pride and strive for excellence in responding same day to all communications and phone calls
- Identify opportunities to streamline our process and group products
- Set a great example by being a top performer and consistently receiving positive marketplace feedback by providing high-level customer service
- Align closely with teammates to problem solve and support each other’s workload.
Travel Consultant
Gil Travel, Kelly’s Travel, Liberty/Go-Go Worldwide
01.1993 - 01.2009
- Plan and coordinate Air, Land, and Sea trips for clients
- Have excellent customer service skills and telephone manner, strong communication and sales skills and the ability to prioritize and cope with pressure at all times
- Geographical skills.
Education
High School -
Phil-Mont Christian Academy
Erdenheim, PaCertificate of Completion - Travel And Tourism
Martin School of Business
Phila., Pa01.1994
Skills
- Detail Oriented
- Teamwork skills
- Specialize in Group Sales
- Critical Thinking skills
- Willingness to learn
- Geography Knowledge
- Itineraries
- Travel Arrangements
- Relationship Management
- Hotel Accommodations
- Social Media
- Event Networking
- Cancellation Policies
- Accurate Documentation
- Travel Package Documentation
- Customer Inquiry and Response
- CRM Software
- Travel Itineraries
- International and Domestic Travel
- Travel Insurance Sales
- Loyalty Programs
- Data Confidentiality
- Customer Referrals
- Travel Bookings Processes
- Active Listening
- Customer Service
Awards
Executive Director, Friends of Vinnie Non-profit organization, 1998-current
Timeline
Travel Consultant
Envoyage
11.2023 - Current
Travel Consultant
AAA Club Alliance
03.2023 - 10.2023
Group Sales Specialist
Apple Leisure Group
09.2019 - 04.2020
Travel Consultant
Gil Travel, Kelly’s Travel, Liberty/Go-Go Worldwide
01.1993 - 01.2009
Travel Agent
Independent by Liberty Travel
High School -
Phil-Mont Christian Academy
Certificate of Completion - Travel And Tourism
Martin School of Business