Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Ebony Cluster

Atlanta,GA

Summary

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

8
8
years of professional experience

Work History

Travel Agent

Ebbxotic Adventures Travel Agency
02.2022 - Current
  • Demonstrate expertise in creating personalized travel itineraries based on client’s preference and budgets, resulting in high customer satisfaction ratings
  • Utilize travel booking platforms to efficiently handle reservations, process payments and make changes to existing bookings.

Lobby Officer

Marksman Security
12.2019 - 08.2022
  • Greet and assist patrons, directing them as needed
  • Provide customer service and answer patrons’ questions
  • Provide upkeep to the lobby area to ensure the area is clean and presentable.

Cashier

Lanier Parking
Atlanta, GA
02.2017 - 11.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Booker T. Washington High School
Atlanta, GA
05-2015

BA Business -

Atlanta Metropolitan State College
08.2024

Skills

  • Administrative tasks
  • International reservations
  • Client Consultations
  • Detail Oriented
  • Interpersonal Communication
  • Customer Service
  • Organizational abilities
  • Payment Processing

Awards

  • Leadership Excellence Award
  • Community Service Award
  • Academic Achievement Award
  • Special Recognition for Extraordinary Contributions
  • Diversity and Inclusion Champion Award

Timeline

Travel Agent

Ebbxotic Adventures Travel Agency
02.2022 - Current

Lobby Officer

Marksman Security
12.2019 - 08.2022

Cashier

Lanier Parking
02.2017 - 11.2019

High School Diploma -

Booker T. Washington High School

BA Business -

Atlanta Metropolitan State College

Similar Profiles

CREATE PROFILE
Ebony Cluster