Summary
Overview
Work History
Education
Skills
Timeline
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Gamilah Lorick

Summerville,SC

Summary

An expert in itinerary planning and travel industry expertise, I significantly enhanced customer satisfaction and revenue at Inteletravel and At Home Travel Agency. Skilled in navigating high-volume environments with a keen geography knowledge, I excel in delivering personalized travel solutions and managing sensitive information with professionalism. My leadership in fraud prevention and financial services coordination at Verizon Wireless showcases my ability to improve operational efficiency and customer trust.

Overview

22
22
years of professional experience

Work History

Travel Agent

Inteletravel Travel Agency
03.2024 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.

Fraud Prevention Coordinator

Verizon Wireless
10.2019 - Current
  • Wireless Fraud Prevention for SMB, Major, National and Government Accounts
  • Handle escalated calls
  • Working offline B2B fraud queues in Enforce
  • Clean-Up of Fraudulent Accounts including issuing credits
  • Handling Inbound Call Volume for Wireless Fraud Accounts
  • Reviewing Business Credit applications that are being held for Fraud review
  • Making outbound calls to customers to help mitigate fraud
  • Research complex account activity to determine potential fraud compromise and take appropriate action to decision the case(s) using multiple systems and applications


Financial Services Coordinator

Verizon Wireless
09.2013 - 10.2019
  • Oversee various new hires
  • Provide training for new hires on company initiatives
  • Reviewed and updated OST for company
  • Reach out to customers who are flagged for high usage on their accounts both domestic and global usage and analyze trends to develop solutions within Verizon’s revenue risk parameters
  • Reduce churn and improve customer experience
  • Handle escalation calls and de-escalate customers
  • Handle inbound and outbound calls for call requiring payment extended arrangements
  • Worked with global customers to ensure phones were properly set up for global travel.

Director of Nursing, Administrative Assistant

Fulton Commons Care Center
04.2003 - 06.2013
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Complete weekly payroll for over 240 nursing employees.

Travel Agent

AT Home Travel Agency
06.2002 - 03.2024
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Education

Business Administration - Management

Strayer University
Charleston, SC
06.2025

Skills

  • Itinerary Planning
  • High volume environments
  • Word, Powerpoint, Excel
  • Administrative tasks
  • Interpersonal communications
  • Executive Travel

Timeline

Travel Agent

Inteletravel Travel Agency
03.2024 - Current

Fraud Prevention Coordinator

Verizon Wireless
10.2019 - Current

Financial Services Coordinator

Verizon Wireless
09.2013 - 10.2019

Director of Nursing, Administrative Assistant

Fulton Commons Care Center
04.2003 - 06.2013

Travel Agent

AT Home Travel Agency
06.2002 - 03.2024

Business Administration - Management

Strayer University

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Gamilah Lorick