Michele Kenfield
Cedar City,Utah
Summary
Strategic travel professional specializing in business development and customer service. Develops tailored travel experiences and nurtures client relationships to align with goals and budgets. Delivers effective communication and organizational skills, thriving in fast-paced environments while driving measurable results.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Travel Agent
Kona Dreamz Travel/ Archer Travel
11.2022 - Current
- Assisted clients in booking airfare, activities, and accommodations, ensuring seamless travel experiences tailored to individual needs.
- Planned customized travel itineraries for clients based on preferences and budgets.
- Coordinated bookings for flights, hotels, and rental cars using specialized software.
- Researched travel destinations, accommodations, and transportation options for clients.
- Promoted travel destinations on Facebook, enhancing brand visibility and fostering customer engagement.
Sales Development Representative
SymTec
08.2023 - 06.2026
- Conducted 300-450 outbound cold calls weekly to generate qualified leads, enhancing sales pipeline
- Engaged prospects via LinkedIn and phone, building pipeline opportunities for sales team
- Scheduled discovery calls between potential clients and IT strategists to facilitate client engagement
- Maintained accurate records in CRM systems
Front Counter Associate
Utah Outdoor Power Equipment
01.2023 - 08.2023
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction
- Guided customers in selecting appropriate lawn and outdoor power equipment to meet their needs
- Sourced and identified replacement parts for machinery to ensure timely repairs
- Constructed lawn and outdoor power equipment like chainsaws, mowers, and trimmers
- Facilitated daily operations to enhance overall efficiency including deposits and administrative tasks
Job Coach
Deseret Industries
Cedar City, UT
08.2013 - 11.2022
- Assisted clients with resume writing, interview preparation, and workplace behavior, leading to improved job placement outcomes
- Coached individuals in job readiness and workplace skills, enhancing their employability and confidence
- Taught classes on merchandising, cashiering, and professional development, equipping students with essential skills for the workforce
- Supported individuals with diverse abilities, fostering independence and confidence
- Managed store operations including opening/closing, cash handling, and deposits
Education
Bachelor of Science - Elementary Education, Physical Education and Music
Southern Utah University
Cedar City, UTSkills
- Travel product knowledge
- Itinerary planning
- Travel planning
- Trip itinerary management
- Client consultation
- Relationship management
- Communication and active listening
Certification
- Social Engineering Attacks and A.I.
- Preventing Wire Fraud
- Small Habits, Big Protection
Timeline
Sales Development Representative
SymTec
08.2023 - 06.2026
Front Counter Associate
Utah Outdoor Power Equipment
01.2023 - 08.2023
Travel Agent
Kona Dreamz Travel/ Archer Travel
11.2022 - Current
Job Coach
Deseret Industries
08.2013 - 11.2022
Bachelor of Science - Elementary Education, Physical Education and Music
Southern Utah University