Hi, I’m
Michele Kenfield
Cedar City,Utah
Overview
13
years of professional experience
3
Certification
Work History
Kona Dreamz Travel/ Archer Travel
Travel Agent
10.2022 - Current
Job overview
- Assisted clients in booking airfare, activities, and accommodations, ensuring seamless travel experiences tailored to individual needs.
- Planned customized travel itineraries for clients based on preferences and budgets.
- Coordinated bookings for flights, hotels, and rental cars using specialized software.
- Researched travel destinations, accommodations, and transportation options for clients.
- Promoted travel destinations on Facebook, enhancing brand visibility and fostering customer engagement.
SymTec
Sales Development Representative
07.2023 - 05.2026
Job overview
- Conducted 300-450 outbound cold calls weekly to generate qualified leads, enhancing sales pipeline
- Engaged prospects via LinkedIn and phone, building pipeline opportunities for sales team
- Scheduled discovery calls between potential clients and IT strategists to facilitate client engagement
- Maintained accurate records in CRM systems
Utah Outdoor Power Equipment
Front Counter Associate
12.2022 - 07.2023
Job overview
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction
- Guided customers in selecting appropriate lawn and outdoor power equipment to meet their needs
- Sourced and identified replacement parts for machinery to ensure timely repairs
- Constructed lawn and outdoor power equipment like chainsaws, mowers, and trimmers
- Facilitated daily operations to enhance overall efficiency including deposits and administrative tasks
Deseret IndustriesCedar City, UT
Job Coach
08.2013 - 11.2022
Job overview
- Assisted clients with resume writing, interview preparation, and workplace behavior, leading to improved job placement outcomes
- Coached individuals in job readiness and workplace skills, enhancing their employability and confidence
- Taught classes on merchandising, cashiering, and professional development, equipping students with essential skills for the workforce
- Supported individuals with diverse abilities, fostering independence and confidence
- Managed store operations including opening/closing, cash handling, and deposits
Education
Southern Utah University
Bachelor of Science from Elementary Education, Physical Education and Music
University Overview
Skills
- Travel product knowledge
- Itinerary planning
- Travel planning
- Trip itinerary management
- Client consultation
- Relationship management
- Communication and active listening
Certification
- Social Engineering Attacks and A.I.
- Preventing Wire Fraud
- Small Habits, Big Protection
Timeline
Sales Development Representative
SymTec
07.2023 - 05.2026
Front Counter Associate
Utah Outdoor Power Equipment
12.2022 - 07.2023
Travel Agent
Kona Dreamz Travel/ Archer Travel
10.2022 - Current
Job Coach
Deseret Industries
08.2013 - 11.2022
Southern Utah University
Bachelor of Science from Elementary Education, Physical Education and Music