Mitra Taghdisy
Travel Agent/Customer Service Rep and Realtor
Canton,OH
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
42
42
years of professional experience
Work History
Travel Agent
AAA Club Alliance
06.2024 - 10.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Travel Agent
AAA Auto Club of Southern California
10.2021 - Current
- Utilized promotional materials and discounts to sell trip packages to clients.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched availability of airfare and hotel rooms using reservation systems.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Maintained relationships with travel partners and vendors.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Realtor
Pacific Home Brokers/Truline Realty and Zip Realty
06.2010 - 10.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Acquired over 250 new clients by following up regularly regarding individual real estate desires and current listings.
- Managed numerous properties for investors
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Customer Service Representative
Delta Airlines Inc.
11.1985 - 08.2005
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
Insurance Agent
Prudential
05.1983 - 11.1985
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
BBA - Business Administration
Oklahoma City University
Oklahoma City, OKMBA -
Portland State University
Portland, ORSkills
- Sales
- Negotiation
- Customer service
- Purchase contracts
- Open house preparations
- Marketing and advertising
- Travel Arrangements
- Itinerary Planning
- Client Relations
- Reservations Management
- Travel industry expertise
- Itinerary planning
- High volume environments
- Tour package sales
- Marketing
Additional Information
References are provided upon request!
Timeline
Travel Agent
AAA Club Alliance
06.2024 - 10.2024
Travel Agent
AAA Auto Club of Southern California
10.2021 - Current
Realtor
Pacific Home Brokers/Truline Realty and Zip Realty
06.2010 - 10.2021
Customer Service Representative
Delta Airlines Inc.
11.1985 - 08.2005
Insurance Agent
Prudential
05.1983 - 11.1985
MBA -
Portland State University
BBA - Business Administration
Oklahoma City University
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