Suzan Newhouse
Raeford,NC
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
26
26
years of professional experience
Work History
Travel Agent
Magical Enchanted Vacations
Tampa, FL
04.2022 - Current
- Meets with clients to determine travel needs, budgets, and preferences
- Sells and coordinates transportation, accommodations, insurance, tours, and activities
- Advises clients regarding destinations, cultures, customs, weather, and activities
- Collects payments, books travel arrangements, and pays applicable fees
- Handles travel issues, conflicts, complaints, cancelations and refunds
- Builds and maintains relationships with travel and tour vendors
- Attends travel seminars and conferences
- Research destinations and industry trends
- Maintains accurate records of bookings, payments, transactions, phone calls, and meetings
- Contributes to agency efforts by accomplishing related tasks as needed
Medical Technician - Phlebotomist
LabCorp
Fayetteville, NC
09.2020 - Current
- Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples
- Handled all specimen collections for patients; blood, COVID, stool, and urine specimens
- Improved patient experience by explaining the collection process while demonstrating genuine care
- Proper patient/specimen identification, appropriateness of specimens, and accompanying orders
- Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error
- Organized the laboratory and patient workflow
- Prioritized specimen processing and distribution of specimens
Travel Agent
Enchanted Vacation Planners
Cinnaminson, NJ
10.2015 - 04.2022
- One of five agents to receive an award for highest sales, exceeding $100,000 - 2018
- Researched the best travel deals for clients
- Collects payments, books travel arrangements, and pays applicable fees
- Handles travel issues, conflicts, complaints, cancelations, and refunds
- Strategized and located resources for travel and community support networks
- Booked hotels, resort stays, dining, flights, as well as full-service concierge planning
Medical Technologist - Phlebotomist
VA Medical Center
Fayetteville, NC
03.2021 - 12.2021
- Maintained compliance with all safety regulations in labeling and storing specimens
- Handled all specimen collections for patients; blood, COVID, stool, and urine specimens
- Improved patient experience by explaining the collection process while demonstrating genuine care
- Proper patient/specimen identification, appropriateness of specimens, and accompanying orders
Phlebotomist
Greer Group
Raleigh, NC
06.2019 - 05.2020
- Handled all specimen collections for maternity patients; both blood and urine specimens
- Proper patient/specimen identification, appropriateness of specimens, and accompanying orders
- Demonstrated genuine compassion for all patients and co-workers while seeing 40-100 patients per day
- Registered, centrifuged, and processed all patient specimens
- Organized the laboratory and patient workflow
- Prioritized specimen processing and distribution of specimens
- Trained 10 new employees over the course of a year
Lead Phlebotomist
UNC Rex Hospital
Raleigh, NC
06.2006 - 08.2019
- Increased single-stick success and maintained a draw rate of 13 patients per hour by using efficient and painless techniques
- Utilized best practices, including recommending that nervous patients lay down to achieve a 70% reduced instance of fainting
- Received 10+ special requests to draw blood from returning patients with needle phobias
- Demonstrated genuine compassion for all patients and co-workers while seeing 40-100 patients per day
- Lead phlebotomist for all pediatric patient draws
- Specialized in elderly, hard stick, adult, cord blood collections, and maternity patients
Paralegal
Reece & Reece, Attorneys at Law
Smithfield, NC
06.1999 - 11.2001
- Reported directly to the Lead Attorney
- Prepared and checked court filings received in the office
- Scheduled court dates, and hearings, and maintained all attorney calendars
- Composed all transcription
- Answered a multi-phoneline system
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2024
Associate Degree - Applied Science
Fayetteville Technical Community College
Fayetteville, NC12.2022
Certificate - Phlebotomy
Wake Technical Community College
Raleigh, NC05.2006
Associate Degree - Paralegal Technology
Johnston Community College
Smithfield, NC05.1999
Master of Arts - Licensed Clinical Mental Health Counseling
Liberty University
Lynchburg, VASkills
- Detail-oriented
- People Orientated
- Compassionate
- Medical Records
- Patient Communication
- Collaboration
- Specimen Preparation
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Travel research
- Travel insurance
- Itineraries
- Itinerary development
- Travel packages
- Leisure travel
- Client networking
- International reservations
- Company guidelines and procedures
- Client consultations
- Interpersonal communications
- Travel arrangements
- Mentoring and training
- High volume environments
- Credit card payments
- Cultural awareness
- Social media
- Locale research
- Relationship management
- Service promotion
- Itinerary planning
- Team oversight
- Hotel accommodations
- Insurance arrangement
- Marketing
- Global destinations
- Client relationship building
- Regulations and compliance
- Destination knowledge
- Travel industry expertise
- Ground transportation planning
- Air travel coordination
- Executive travel
- Tour preparation
- Package sales
- Client relations
- Reservations management
Volunteer Experience
Volunteer, Disabled American Veterans, Knightdale, NC, 06/01/17, 03/01/20, Assisted over twenty veterans with the paperwork that allowed them to reach a 100% disability rating., Worked with veterans to accurately fill out the appropriate documents to apply for disability benefits., Answered phones and email., Handed out questionnaires and answered questions regarding the filing process., Offered support and a safe place for veterans to open up about the horrors of their military service in a safe environment.
Membershipsandassociations
- American Psychological Association, 08/01/23
References
References available upon request.
Timeline
Travel Agent
Magical Enchanted Vacations
04.2022 - Current
Medical Technologist - Phlebotomist
VA Medical Center
03.2021 - 12.2021
Medical Technician - Phlebotomist
LabCorp
09.2020 - Current
Phlebotomist
Greer Group
06.2019 - 05.2020
Travel Agent
Enchanted Vacation Planners
10.2015 - 04.2022
Lead Phlebotomist
UNC Rex Hospital
06.2006 - 08.2019
Paralegal
Reece & Reece, Attorneys at Law
06.1999 - 11.2001
Bachelor of Science - Psychology
Fayetteville State University
Associate Degree - Applied Science
Fayetteville Technical Community College
Certificate - Phlebotomy
Wake Technical Community College
Associate Degree - Paralegal Technology
Johnston Community College
Master of Arts - Licensed Clinical Mental Health Counseling
Liberty University
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