Caryl Terry
Leesburg,FL
Summary
Original Travel Agent with over 35 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills .
Overview
33
33
years of professional experience
Work History
Travel Agent
Creative World Travel
Mt Dora , FL
09.1991 - 04.2016
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Set up flights, hotels and ground transportation for individuals and groups.
- Managed administrative functions such as billing, expense and commission tracking.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Strengthened quality controls to enhance revenue and control downtime.
- Discussed security issues and protocols with individuals traveling to highly insas
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Travel Agent
Chain O Lakes Travel
McHenry, IL
10.1981 - 07.1990
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
No Degree - Business
Northern Illinois University
Dekalb, ILSkills
- Travel Cost Computation
- Tour and Travel Quotes
- Verbal and Written Communication
- Travel Planning
- Customer Service
- Payment Processing
- Travel Itineraries
- Transportation Booking
- Detail-Oriented
- Data Entry
Timeline
Travel Agent
Creative World Travel
09.1991 - 04.2016
Travel Agent
Chain O Lakes Travel
10.1981 - 07.1990
No Degree - Business
Northern Illinois University
Accomplishments
Excellent customer service and phone presentation
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