Hi, I’m
Katia Sandoval
Travel Agent / Consultant
Fresno,CA
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly.
Overview
7
years of professional experience
Work History
Exact StaffingFresno, CA
Travel Consultant
08.2017 - Current
Job overview
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Completed accurate reservations for business travelers at point of sale.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Zepeda Farm LaborKerman, CA
Travel Consultant
10.2013 - 05.2015
Job overview
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Completed accurate reservations for business travelers at point of sale.
- Handled sensitive information with professionalism and discretion.
Education
Fresno Pacific UniversityFresno, CA
B.A from Business Administration And Management
01.2019
Skills
- Travel Cost Computation
- Tour and Travel Quotes
- Travel Itineraries
- Travel Date Coordination
- Microsoft Excel
- Tour Package Sales
- Travel and Accommodations Explanation
- Transportation Booking
- Vendor Records
- Microsoft Access
- Reservations Booking
- Travel Planning
- Travel Promotions
- Needs Assessment
- Foreign Country Regulations
- Travel Package Documentation
- Microsoft Outlook
- Microsoft Office
- Client Records
- Travel Agent CMS
- Sensitive Information Handling
- Industry Standards
- Brand Awareness
- Cancellation Policies
- Transportation Sourcing
- Leisure Travel
- Hotel Accommodations
- Business Growth
- Time Management
- Executive Travel
- Travel Insurance
- Travel Research
- International and Domestic Travel
- Travel Recommendations
- Travel Bookings Processes
- Government Travel
- Travel Insurance Sales
- Sabre Airline Solutions SabreSonic Customer Sales and Service
- Global Distribution System (GDS) Software
- Colibripms Software Colibri
- Coordination
- Persuasion
- Service-Orientation
- Negotiation
- Speaking
- TravelCarma
Languages
Spanish
Native or Bilingual
Timeline
Travel Consultant
Exact Staffing
08.2017 - Current
Travel Consultant
Zepeda Farm Labor
10.2013 - 05.2015
Fresno Pacific University
B.A from Business Administration And Management
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