Layne Martin
Oakley,Idaho
Summary
Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private group customers.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
27
27
years of professional experience
Work History
Travel Agent
Priceless Tours LLC
Oakley, Idaho
05.2018 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Enhanced recordkeeping and documentation approaches to improve tracking of information and records.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
Orthopedic Surgical Assistant
Dr. Gilbert Crane
Burley, Idaho
05.1999 - Current
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Applied sutures, staples or other materials to close skin, facial or subcutaneous wound layers.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Used ChartLogic (EMR) to input information into computerized patient record system.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Used ChartLogic (EMR) to assign procedure and diagnostic codes to patient records for billing purposes.
Education
No Degree - Athletic Training And Sports Medicine
Boise State University
Boise, IDAssociate of Applied Science - Surgical Technology
Boise State University
Boise, ID05.1995
Associate of Science - Health Science
Ricks College
Rexburg, ID04.1993
Skills
- Travel Cost Computation
- Microsoft Office
- Verbal and Written Communication
- Transportation Booking
- Tour and Travel Quotes
- Travel Date Coordination
- Vendor Records
- Travel and Accommodations Explanation
- Customer Service
- Intuit QuickBooks
- Reservations Booking
- Relationship Building
- Payment Processing
- Transportation Coordination
- Travel Planning
- Data Entry
- Travel Itineraries
- Critical Thinking
- Cancellation Policies
- Cash Handling
- Data Confidentiality
- Contract Negotiation
- Employee Training
- Hotel Accommodations
- Customized Travel Package
- Customer Referrals
- Personal Travel
Timeline
Travel Agent
Priceless Tours LLC
05.2018 - Current
Orthopedic Surgical Assistant
Dr. Gilbert Crane
05.1999 - Current
No Degree - Athletic Training And Sports Medicine
Boise State University
Associate of Applied Science - Surgical Technology
Boise State University
Associate of Science - Health Science
Ricks College
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