EMPERATRIZ MORENO
Queens,NY
Summary
Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.
Overview
23
23
years of professional experience
Work History
TRAVEL AGENT
COSTAMAR TRAVEL
06.2000 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
No Degree - CRIMINAL JUSTICE
John Jay College of Criminal Justice of The City University of New York
New York, NY07.1997
Associate of Arts - Office Technology
Technical Career Institutes
New York, NY06.1996
Skills
- Reservations Booking
- Vendor Records
- Tour Package Sales
- Intuit QuickBooks
- Client Retention Strategies
- Customized Travel Package
- Travel Insurance Sales
- Customs and Immigration Policies
- Customer Inquiry and Response
- Overseas Tours
- Office Support
- Credit Card Payments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TRAVEL AGENT
COSTAMAR TRAVEL
06.2000 - Current
No Degree - CRIMINAL JUSTICE
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Office Technology
Technical Career Institutes