ARMISHA SMITH
Houston,TX
Summary
Motivated professional with over 10 years experience in the world of business...which I thrive in fast-paced environments. I love working independently with minimal supervision, but also enjoy working with others to contribute and to effectively complete tasks. I am resourceful, organized, and dependable, successful at managing multiple priorities with a positive attitude. I will always try my best to consistently demonstrate a strong work ethic and adhere to company policy and procedures.
Overview
15
15
years of professional experience
Work History
Travel Agent
Apple Leisure Group
Houston, TX
01.2022 - Current
- Provide exemplary customer service to new and existing clients, which helps build lasting relationships and secure new travel assignments.
- Arrange travel, by coordinating dates and times to fit the needs of our customers and clients availability.
- Respond to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Collaborate with colleagues to implement best practices across departments and to exceed team goals.
- Handle inbound calls, call transfers, follow-up calls and multiple emails, and other direct messaging.
Leasing Assistant
ASAP Personnel
Houston, TX
01.2020 - 05.2021
- Greeted clients, showed apartments, and prepared leases.
- Handled inbound and outbound calls and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications as well as, assisted prospective tenants in paperwork completion.
- Distributed and followed up on tenant renewal notices.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Collected rent and other fees, and tracked resident payments and information in computer system.
Benefits Verification Specialist
Talent Bridge, Lash Group
Charlotte, NC
10.2018 - 02.2019
- Worked to ensure that patients health care benefits covered required procedures.
- Contacted patients and their insurance company to verify their coverage over the phone.
- Had the ability to effectively handle multiple responsibilities simultaneously in a deadline driven environment.
Quality Associate
Grifols Plasma
Charlotte, NC
06.2017 - 10.2018
- Documented procedures, conducted evaluations & investigations, initiated root cause analysis for deviations and customer complaints, and performed thorough detailed inspections as well as ensuring auditing and manufacturing doc's were kept up to date.
- Reviewed, verified, and approved shipments, equipment, and documents.
- Completed administrative duties that included monitoring information relative to errors, root cause analysis, corrections, and corrective and preventative action. I also tracked time lines, opened records and established CAPA files within our track wise system.
- Coordinated with the Center Quality Manager to ensure that cGMP regulations were followed, as well as making sure the whole center followed and stayed compliant with the companies (SOP's) Standard Operating Procedures.
Quality Analyst
BPA Quality
Maitland , FL
01.2014 - 03.2017
- Keep up to date on quality procedure and technical documents.
- Provide quality performance evaluations for technical analysts.
- Significant Office experience with various clerical assignments.
- Provide input to effectively improve change and quality management practices.
Medical Assistant
The United States Army Reserve
Orlando, FL
01.2008 - 08.2016
- Worked at a Pediatric Unit at a base in Germany
- Obtained Vital Signs as well as blood draws, and performed focus history and physical examinations.
- Perform Intravenous Drip therapy.
- Worked as a liaison between physician, nurses and patients.
- Accurately recorded and reported test results according to established procedures.
Education
Real Estate
Champions School of Real Estate
Spring, TX 09.2019
- Business Management and Marketing
Florida Technical College
2013
National Registry Emergency Medical Technician
U. S. Army Medical Department Center and School
2009
Skills
- Reservations Booking
- Information Assurance
- Travel Date Coordination
- Client Records
- Appointment and Meeting Scheduling
- Computer Skills
- Data Entry
- CRM Software
- Telephone Etiquette
- Effective Multitasking
Timeline
Travel Agent
Apple Leisure Group
01.2022 - Current
Leasing Assistant
ASAP Personnel
01.2020 - 05.2021
Benefits Verification Specialist
Talent Bridge, Lash Group
10.2018 - 02.2019
Quality Associate
Grifols Plasma
06.2017 - 10.2018
Quality Analyst
BPA Quality
01.2014 - 03.2017
Medical Assistant
The United States Army Reserve
01.2008 - 08.2016
Real Estate
Champions School of Real Estate
- Business Management and Marketing
Florida Technical College
National Registry Emergency Medical Technician
U. S. Army Medical Department Center and School
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