Jodi Besch
International Falls,MN
Summary
Results-driven claims processor with a proven track record of efficiently managing and resolving complex insurance claims. Accurately analyzes policy information, investigates claims, and determines coverage eligibility. Skilled in effective communication with clients, insurance adjusters, and medical professionals to gather necessary documentation and ensure timely claim processing. Committed to providing exceptional customer service and achieving optimal claim outcomes through meticulous attention to detail and adherence to industry regulations.
Overview
12
12
years of professional experience
Work History
Behavioral Claims Processor
Optum
06.2021 - Current
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Manager
Subway
03.2017 - 06.2021
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reconciled daily sales transactions to balance and log day-to-day revenue with software
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Sandwich Artist
Subway Joyride
10.2012 - 01.2017
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Processed payments and counted change to complete transactions.
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
- Assisted guests, including offering personable greetings and taking orders.
Education
High School Diploma -
Falls Sr. High
International Falls4 2012
None - General Studies
Rainy River Community College
International Falls, MNSkills
- Operations management
- Claims review
- Accuracy and precision
- Claims processing software
- Medical terminology
- Critical evaluation
- Policy interpretation
- Professionalism and ethics
Timeline
Behavioral Claims Processor
Optum
06.2021 - Current
Manager
Subway
03.2017 - 06.2021
Sandwich Artist
Subway Joyride
10.2012 - 01.2017
High School Diploma -
Falls Sr. High
None - General Studies
Rainy River Community College