Demetria Bell
Jacksonville,FL
Summary
Small Business Owner with years of experience in operations management, business strategy and financial management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Processor
Conduent Business Solutions
Jacksonville, FL
10.2024 - Current
- Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
- Collaborated with other departments to ensure efficient flow of information through interoffice mail system
- Provided excellent customer service by addressing concerns or issues related to mail delivery in a professional manner
- Processed medical claims and prior authorization as well as appeals
- Entered and verified data accurately for Florida Blue payments for premiums and plans
- Managed workload and priorities to meet claims processing meet deadlines.
- Processed and reviewed claims for accuracy and compliance with company policies.
Customer Service Dispatcher
Crawford Contractor Connection
Jacksonville, FL
07.2022 - 08.2024
- Process assignments based on insured's demographical area
- Creates claim files by entering initial loss report information into the TelePlus system.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
- Dispatch contractor based on first available to homeowner
- Monitored multiple communication channels, maintaining situational awareness during high-pressure situations.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Compliance Analyst
Radius Global Solutions LLC
Jacksonville, FL
10.2022 - 01.2023
- Quality Assurance for the collectors
- Utilizing and employing necessary collection tools in accordance with company procedures (i.e. systems, letters, skip tracing, etc.)
- Gaining an understanding of the consumer’s reason for delinquency and sources of payment
- Negotiating payment arrangements.
Founder and CEO
All Your TShirt Needz Is Me Printing LLC
Jacksonville, FL
12.2018 - 05.2022
- Create T-shirt Memories for customers for their special events
- Graphic T-shirt design through Cricut software
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Matched colors, shades, and appearance of graphics to client specifications
- Set printing press jobs per dockets to meet product design and quality standards
Fraud Analyst
Fanatics, Inc
Jacksonville, FL
09.2014 - 01.2022
- Assist customers with the verification process to validate orders
- Prevent crimes through careful observation and investigation of suspicious and unusual behavior when placing orders on the site Investigate all security and safety violations
- Verification of the disputes processed by bank and Paypal transactions
- Analyze data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicion
- Educate staff on fraud and associated behaviors Monitored and investigated suspicious activity on new and existing
Custodian
Diversified Maintenance
Jacksonville, FL
01.2021 - 12.2021
- Clean and sanitize store based on company guidelines sweep mop clean windows clean restrooms remove trash clean break rooms
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent
Traveling Merchandiser
BrandPoint Services
Jacksonville, FL
09.2020 - 12.2020
- Changed displays to promote new product launches and reflect seasonal themes
- Updated the signage to reflect new prices and grab the customer's attention
- Moving product around from different locations in the store and setting beams for the correct elevation
- Setting up light fixture displays in Lowes Stores across the states Translated management directives into actionable policies and enforced changes with the staff at all levels
Visual Merchandiser
Gardenvision
Jacksonville, FL
01.2020 - 05.2020
- Merchandise plants for Home Depot and Lowes when the shipments come in, set up the tables by sections based on the plan-o-gram
- Changed displays to promote new product launches and reflect seasonal themes
- Created appealing, eye-catching visual displays to lead customers through entire store
- Aligned organization's culture, products, and image with targeted market
- Consulted with store managers, associates and other staff to determine the optimal placement of products and displays.
Retail Merchandiser
Driveline Retail Merchandising
Jacksonville, FL
01.2019 - 10.2019
- Execute store resets and plan-o- grams for particular store locations
- Moving or setting displays in store and setting end caps for new promotions
- Changed displays to promote new product launches and reflect seasonal themes Identified vendors and suppliers to source materials and elements required for displays
- Created appealing, eye-catching visual displays to lead customers through entire store.
Billing Agent
JEA (Aerotek)
Jacksonville, FL
04.2017 - 11.2018
- Discuss customer electric and water bills
- Assist customers in setting up pay arrangements for their bills or change bill cycle
- Meter read customers bills electronic
- Pull Permits for Electricians who need building inspections cleared
- Hurricane preparedness for hurricane season
Warehouse Worker
Randstad
Jacksonville, FL
09.2011 - 09.2014
- Worked on various assignments with Shaw’s Southern Belle K&G Boxing Tucker Rocky Fanatics
- Quality Assurance, Inspecting Pallets, Shipping and Packing
Store Manager
Underground Station
Jacksonville, FL
10.2008 - 09.2011
- Dealing with customer queries and complaints
- Hire and train staff, Organizing all store operations
- Ensuring high levels of customers satisfaction, Monitor inventory levels and orders
- Overseeing pricing and stock control
- Recruiting and training staff
- Ensure that items are undamaged
- Implementing visual merchandising and promotional displays
- Managing budgets
Education
College Degree - Dental Assisting
Skills
- Communication skills
- Sales
- Customer service
- Load & unload
- Retail management
- Box truck
- Operations management
- Microsoft Excel
- Microsoft Office
- Commercial driving
- Negotiation
- Data entry
- Computer skills
- Retail sales
- Planograms
- RF scanner
- Graphic design
- Store Management Experience
- Merchandising
- Clerical experience
- Quality assurance
- Organizational skills
- Typing
- Phone etiquette
- Filing
- English
Certification
Driver's License
Timeline
Claims Processor
Conduent Business Solutions
10.2024 - Current
Compliance Analyst
Radius Global Solutions LLC
10.2022 - 01.2023
Customer Service Dispatcher
Crawford Contractor Connection
07.2022 - 08.2024
Custodian
Diversified Maintenance
01.2021 - 12.2021
Traveling Merchandiser
BrandPoint Services
09.2020 - 12.2020
Visual Merchandiser
Gardenvision
01.2020 - 05.2020
Retail Merchandiser
Driveline Retail Merchandising
01.2019 - 10.2019
Founder and CEO
All Your TShirt Needz Is Me Printing LLC
12.2018 - 05.2022
Billing Agent
JEA (Aerotek)
04.2017 - 11.2018
Fraud Analyst
Fanatics, Inc
09.2014 - 01.2022
Warehouse Worker
Randstad
09.2011 - 09.2014
Store Manager
Underground Station
10.2008 - 09.2011