Kentrell
Covington
Summary
Experienced in customer service with a focus on evaluating the accuracy and quality of data within agency management systems. Collaborated with claims departments and anti-fraud organizations to resolve complex claims, demonstrating strong analytical and problem-solving skills. Maintained effective communication with clients to address unresolved issues, ensuring timely follow-up and documentation of all interactions. Proficient in data entry and policy interpretation, contributing to efficient claims adjustment processes.
Overview
9
9
years of professional experience
Work History
Claims Processor
Conduent
04.2023 - 05.2025
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Scheduler
Oschner Hospital
06.2020 - 04.2023
- Arranged and maintained appointment calendar.
- Communicating with clients, patients, or other stakeholders to confirm appointments, provide instructions, and address questions or concerns.
- Maintaining accurate and up-to-date records of appointments, meetings, and other scheduled events, often using software or online scheduling systems.
- Entering appointment details, patient information, or other relevant data into databases or online systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Representative
Walmart
Covington
02.2016 - 03.2020
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate Of Business Administration -
Delgado Community College
New Orleans, LA01.2020
High School Diploma -
Covington High School
Covington, LA05.2013
Skills
- Payments posting
- Claims review
- Transactions reconciliation
- Medical terminology
- Allocating claims
- Accuracy and precision
- Data entry proficiency
- Claims
- Policy interpretation
- Critical thinking
- Communication skills
- Policy requirements and eligibility
- Medicaid
- Problem-solving abilities
- Interpersonal communication
- Relationship building
- Self motivation
- Documentation
- Teamwork
- Paperwork processing
- Decision-making
- Personal data evaluation
- Reporting
- Multitasking
- Written communication
- Data entry
Adaptability
- Proficient in software
- Forms preparation
- Claims adjustment
- Patient contact
- Detail orientation
- Excellent communication
- Effective communication
- Analytical skills
Timeline
Claims Processor
Conduent
04.2023 - 05.2025
Scheduler
Oschner Hospital
06.2020 - 04.2023
Customer Service Representative
Walmart
02.2016 - 03.2020
Associate Of Business Administration -
Delgado Community College
High School Diploma -
Covington High School