Jodi Brin
Gurnee,IL
Summary
Dedicated organized professional with extensive experience in the Consumer Goods industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing customer rapport. Strengths include resolving complex issue ,and improving client relations through effective communication and deep understanding of product functionalities.
Overview
32
32
years of professional experience
Work History
Business Owner
Creative Restorations by Jodi
08.2016 - Current
- Started new business in furniture restoration and home décor
- Used Facebook/Marketplace pages to advertise and generate sales
- Transformed furniture pieces to sell for an entirely new use
- Design and create home decor from wood trays, coasters and wall decor for resale
- Work with clients on custom projects.
Product Support Representative
Rust Oleum Corporation
08.2022 - 06.2024
- Analyze technical information and processes required to resolve customer issues
- Educate customers on the best product, applications for their use
- Engage and utilize proper corporate resources
- Engage with customers via telephone and email
- Listen and provide resolution of product complaints
- Keep detailed records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Provide claim investigation results
- Problem solve all relevant information to assess validity of complaints and to determine possible causes
Temporary- International Brand Manager
Rust Oleum Corporation
06.2022 - 07.2022
- Assist in the development of regional marketing/brand plans, new product launches and packaging concepts.
Stay-at-Home Parent
Brin Household
06.2005 - 01.2022
Marketing Assistant
Giftco, Inc.
08.2002 - 06.2005
- Assisted Director of Marketing in daily operations of product selection and placement in brochures in the fundraising industry.
Marketing Manager
Baer Supply
04.1999 - 06.2002
- Supervised 2 employees
- Performed catalog reviews and content creation to determine appropriate product mix
- Met with vendors for new product additions/deletions of items based on sales performance
- Vendor negotiation.
Promotional Products Manager
Office Depot Business Services Division (Arizona)
04.1996 - 10.1998
- Created new department
- Increased sales in department from zero dollars to $500,000 while maintaining a 30% profit margin
- Met with customers to assess promotional product needs, placement and pricing
- Negotiated pricing with suppliers/vendors
- Researched new product categories using Advertising Specialty Institute(ASI) Product sourcing
- Maintained product inventory.
Product Manager
Ibico
02.1995 - 03.1996
- Product manager for Laminating film for Office Products Industry
- Worked with overseas supplier on packaging requirements and new development of new laminating film product line
- Introduced a new product category of color laminating film for distribution
- Executed pricing and marketing strategies/proposals to customers.
C-Line Products
09.1992 - 02.1995
- Organized/Managed Special Products Division as independent department
- Increased sales 212% from $320,000 to $1 Million annually
- Conducted pricing analysis and costing
- Worked with customers on new product designs for sheet protectors.
Education
Bachelor of Business Administration -
Northwood University
Midland, MichiganAssociate of Arts in Advertising -
Northwood University
Midland, MichiganAssociate of Arts in Fashion Merchandising and Marketing -
Northwood University
Midland, MichiganSkills
- Teamwork
- Problem Solving
- Vendor Relationships
- Product Management
- Decision Making
- Customer Service
- Time Management
- Relationship Building
- Presentation Skills
- De-Escalation Techniques
- Microsoft Office Suite/Team
- Social Media
- Google Suite
- Zendesk
- SAP
Timeline
Product Support Representative
Rust Oleum Corporation
08.2022 - 06.2024
Temporary- International Brand Manager
Rust Oleum Corporation
06.2022 - 07.2022
Business Owner
Creative Restorations by Jodi
08.2016 - Current
Stay-at-Home Parent
Brin Household
06.2005 - 01.2022
Marketing Assistant
Giftco, Inc.
08.2002 - 06.2005
Marketing Manager
Baer Supply
04.1999 - 06.2002
Promotional Products Manager
Office Depot Business Services Division (Arizona)
04.1996 - 10.1998
Product Manager
Ibico
02.1995 - 03.1996
C-Line Products
09.1992 - 02.1995
Bachelor of Business Administration -
Northwood University
Associate of Arts in Advertising -
Northwood University
Associate of Arts in Fashion Merchandising and Marketing -
Northwood University
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