Jodi Cauthorne
Philadelphia,PA
Summary
Restaurant General Manager with extensive experience in hospitality management and operational efficiency. Proven ability to optimize labor costs and enhance guest experiences through effective loyalty programs. Committed to fostering a positive team culture and ensuring high-quality service in dynamic environments. Expertise in maintaining health and safety compliance while driving profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
IHOP
Philadelphia , PA
08.2015 - Current
- Optimized labor costs and scheduling to enhance operational efficiency and profitability.
- Led daily operations to ensure high-quality food service and guest satisfaction.
- Trained and mentored staff on food safety, customer service, and POS systems.
- Implemented customer loyalty programs to drive repeat business and increase revenue.
- Maintained compliance with health, safety, and sanitation standards.
- Oversaw inventory management, ordering, and vendor relationships for consistent supply quality.
Food and Beverage Operations Manager
Four Points Sheraton
Philadelphia, PA
07.2019 - 02.2020
- Oversaw food and beverage operations, driving menu development and inventory management.
- Collaborated with clients and staff to plan catering and special events for exceptional outcomes.
- Ensured compliance with health and safety regulations, maintaining superior service standards.
- Managed budgets and implemented cost control strategies to boost profitability.
Food and Beverage/Banquet and Restaurant Manager
Hilton Garden Inn / Hilton
Greenville, NC
07.2008 - 07.2015
- Supervised team of 20, managing hiring, scheduling, training, and performance evaluations.
- Developed sustainability initiatives that reduced environmental impact and promoted responsible sourcing.
- Collaborated with executive chef to curate diverse and appealing menu offerings.
- Monitored food and labor costs to enhance financial efficiency.
Education
Bachelor of Arts - Hospitality Management
American Public University
Online05.2014
Bachelor’s Degree - Business Management
East Carolina University
Greenville,NC05.1989
Certification
- T.I.P.S. Certified
- R.A.M.
- Serve Safe
- City of Philadelphia
Timeline
Food and Beverage Operations Manager
Four Points Sheraton
07.2019 - 02.2020
Restaurant General Manager
IHOP
08.2015 - Current
Food and Beverage/Banquet and Restaurant Manager
Hilton Garden Inn / Hilton
07.2008 - 07.2015
Bachelor of Arts - Hospitality Management
American Public University
Bachelor’s Degree - Business Management
East Carolina University
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