William T. Bicknell
CARLISLE,OH
Summary
Accomplished leader with expertise in supply chain management and customer service, honed at Sugar Creek Packing Co. Proven track record in vendor negotiations, achieving cost reductions while maintaining quality. Skilled in sales analysis and operational guideline creation, driving efficiency and growth. Successfully managed teams, enhancing productivity and fostering professional relationships.
Overview
19
19
years of professional experience
Work History
Restaurant General Manager
A&G Pizza
01.2024 - Current
- Manage day-to-day operations, ensuring top-notch customer service and quality compliance.
- Generated restaurant target sales figures, analyzing weekly data to make improvements.
- Assigned 20+ employee schedules and tasks, providing constructive feedback to improve team performance.
- Developed new SOPs to streamline kitchen flow, enhancing service speed and quality.
- Negotiated with vendors for optimal ingredient pricing while ensuring high-quality standards.
Logistics Manager
Sugar Creek Packing Co.
01.2023 - 06.2024
- Directing, optimizing and coordinating full order cycle
- Planning and managing logistics, warehouse, transportation and customer service
- Manage shipments in and out of Canada
- Liaise and negotiate with suppliers, manufacturers, retailers and consumers
- Identify prospective distributors and suppliers along with determining their effectiveness and accessibility.
- Assist with the implementation of SAP (pricing/PO generation)
Logistics Coordinator
Sugar Creek Packing Co.
Blue Ash, Ohio
01.2019 - 01.2023
- Oversee and optimize supply chain operations
- Implement logistics strategy to transport products and packages to ensure timely delivery
- Streamline planning of warehouses and distribution centers to maximize operational effectiveness and storage capacity
- Analyze freight rates and various transportation costs to minimize working expenses
- Facilitate transportation operations, including organizing goods storage and managing data from origin to delivery.
- Collaborate with suppliers, retailers, and customers to facilitate profitable agreements and foster shared satisfaction.
Warehouse Manager
Sugar Creek Packing Co.
Hamilton, Ohio
09.2015 - 03.2019
- Direct leadership provided to headcount of 20 employees while collaborating with various business units and overseeing daily activities to ensure efficient business operations.
- Establish and launch new strategic policies and procedures to elevate efficiency and improve quality of work.
- Managed hiring and firing processes to ensure optimal team composition.
Developed and refined operational processes for improved efficiency.
Executed succession planning strategies to prepare for future leadership needs. - Developed operational procedures for verifying incoming and outgoing shipments, managing material handling and disposition, and maintaining current warehouse inventory.
- Managed procurement of all proteins essential for production.
- Direct inventory oversight, warehousing activities, and monitoring of product flow.
Warehouse Supervisor
Advanced Pierre
01.2014 - 01.2015
- Manage 3rd shift warehouse team
- Responsible for all inbound and outbound shipments
- Maintain product flow to production lines.
- Manage cycle count of all areas weekly.
- Ensure that inventory is accurate and within expiry date.
Warehouse Supervisor
Martin Brower
01.2013 - 01.2014
- Supervise shipping and receiving teams in the warehouse.
- Maintain cycle counts and proper product rotation.
- Head of Staffing and Retention Committee.
Senior Manager – New Business Development
Staff Management
01.2007 - 01.2012
- Manage a team of 4-6 New Business Development Managers to implement new service locations while maintaining a professional relationship with each client.
- Evaluate each team member’s performance on a weekly to monthly basis.
- Developed and implemented new strategic policies and procedures to improve efficiency and quality of work.
- Improved quality and consistency performance in support of Regional and International Directors.
- Hired the first group of contingent workers for temporary assignments.
- Interview and train 3-5 permanent service team members per site for new business locations.
- Working with the MSP side of business learning Fieldglass.
Education
Franklin High School - general subjects, computer networking
Franklin High School
Franklin, OH01.2002
Skills
- Customer service
- Sales analysis
- Vendor management
- Operational guideline creation
- Employee scheduling
- Supply chain management
Accomplishments
• Service Team of the Year 2009 – Staff Management
• Companies serviced: Amazon, Ryder Logistics, Rubbermaid, Remark, PGW, Mars Corp
• Companies serviced: Amazon, Ryder Logistics, Rubbermaid, Remark, PGW, Mars Corp
References
- Deborah Fouts, 937.241.6562, Retired Sales Development Representative, Avery Dennison
- Stewart Mallon, 513.551.8136, Senior Support Manager, Job Center Staffing
- Brian Mueller, 513.503.5541, Warehouse Manager, Gorilla
Timeline
Restaurant General Manager
A&G Pizza
01.2024 - Current
Logistics Manager
Sugar Creek Packing Co.
01.2023 - 06.2024
Logistics Coordinator
Sugar Creek Packing Co.
01.2019 - 01.2023
Warehouse Manager
Sugar Creek Packing Co.
09.2015 - 03.2019
Warehouse Supervisor
Advanced Pierre
01.2014 - 01.2015
Warehouse Supervisor
Martin Brower
01.2013 - 01.2014
Senior Manager – New Business Development
Staff Management
01.2007 - 01.2012
Franklin High School - general subjects, computer networking
Franklin High School