LUIS HERNANDEZ
El Paso
Summary
Dynamic Restaurant General Manager with a proven track record at The Sushi Place, excelling in inventory management and guest engagement. Enhanced team performance through effective training and conflict resolution, resulting in improved customer satisfaction and increased revenue. Skilled in operations management and dedicated to delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant General Manager
The Sushi Place
El Paso
06.2025 - Current
- Supervised daily restaurant operations ensuring high service standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels using point-of-sale systems for accurate tracking.
- Developed schedules to optimize staff coverage during peak hours.
- Implemented training programs to enhance team performance and efficiency.
- Conducted regular inspections to ensure compliance with health regulations.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Ensured compliance with health, safety and sanitation standards.
- Resolved customer complaints in a professional manner.
- Organized big events
Restaurant Manager
The Sushi Place
El Paso
04.2024 - 06.2025
- Implemented streamlined inventory management, reducing food waste and improving cost efficiency while maintaining quality standards.
- Fostered a team-oriented environment, enhancing staff morale and productivity, resulting in noticeable improvements in customer service.
- Monitored and analyzed sales trends, enabling data-driven decisions that led to a marked increase in monthly revenue.
- Developed a customer feedback system, allowing for real-time adjustments to menu offerings and significantly boosting guest satisfaction.
- Trained and mentored staff, fostering skill development and creating a cohesive team dedicated to exceptional dining experiences.
- Streamlined operational procedures, achieving substantial improvements in service speed and enhancing overall guest experiences.
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Developed menus in collaboration with chefs to enhance dining experience offerings.
- Handled customer complaints promptly to resolve issues and maintain loyalty.
- Coordinated marketing efforts to promote special events and increase foot traffic.
Server
The Sushi Place
El Paso
01.2023 - 04.2024
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Host
The Sushi Place
El Paso
03.2022 - 01.2023
- Greeted guests and gathered information to seat groups or place on waitlist.
- Took takeout orders over the phone and ubereats, doordash, and grub hub and packaged each one and had them ready for pickup.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Coronado High School
El Paso, TX06-2024
Some College (No Degree) - Finance
The University of Texas At El Paso
El Paso, TXSkills
- Guest Engagement
- Food Delivery
- Beverage Preparation
- Table Setting
- Order management
- Supply Restocking
- Dining customer service
- Sales Techniques
- High-volume dining
- Quality Control
- Strong Work Ethic
- Menu knowledge
- POS system operations
- Guest Seating
- Item promotion
- Cash Handling
- Ordering Procedures
- Effective customer upselling
- Food station setup
- Liquor, wine, and food service
- Food safety understanding
- Service prioritization
- Suggestive Selling
- Price memorization
- Exceptional customer service
- Event coordination
- Menu development
- Sales analysis
- Time management
- Team building
- Conflict resolution
- Performance monitoring
- Inventory management
- Customer service
- Customer loyalty
- Point of sale (POS) system operation
- Stable work history
- Operations management
- Hiring decisions
- Beverage preparation
Languages
English
Spanish
Timeline
Restaurant General Manager
The Sushi Place
06.2025 - Current
Restaurant Manager
The Sushi Place
04.2024 - 06.2025
Server
The Sushi Place
01.2023 - 04.2024
Host
The Sushi Place
03.2022 - 01.2023
High School Diploma -
Coronado High School
Some College (No Degree) - Finance
The University of Texas At El Paso