Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gina Seavers

Knoxville,TN

Summary

Dynamic leader with a proven track record at Pizza Hut, excelling in operations management and talent development. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Skilled in inventory control and fostering a positive team environment, adept at driving profitability and maintaining rigorous health code compliance.

Overview

11
years of professional experience

Work History

Pizza Hut

Restaurant General Manager
08.2013 - Current

Job overview

  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Oversaw food preparation and monitored safety protocols.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Set clear expectations and created positive working environment for employees.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Maintained facility and grounds to present positive image.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated staff schedules ensuring adequate coverage for all shifts.

Education

Lenoir City High School
Lenoir City, TN

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Hiring decisions
  • Labor management
  • Customer engagement
  • Health code compliance
  • Talent development
  • Guest relations
  • Facility maintenance
  • Scheduling coordination
  • Employee retention
  • Food preparation
  • Sanitation standards
  • Kitchen oversight
  • Service standards
  • Guest experience oversight
  • Team management
  • Inventory control and record keeping
  • Staff management
  • Shift management

Timeline

Restaurant General Manager

Pizza Hut
08.2013 - Current

Lenoir City High School

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Gina Seavers