Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Nino

El Paso,TX

Summary

Dynamic Restaurant General Manager with a proven track record at Ayvaz Pizza (Pizza Hut). Over 6700 Pizza Huts in the US, I was top 500 RGM's in 2022, 2023, and 2024 . Excelling in operations management and employee retention, ended 2024 with a 91% retention rate. Expert in inventory management and cost control. Successfully reducing labor costs while Maintaining customer satisfaction. Committed to maintaining health code compliance and fostering a motivated team through effective training and development. Great confidence in my skills to help the company thrive.

Overview

14
14
years of professional experience

Work History

Restaurant General Manager

Ayvaz Pizza ( Pizza Hut)
03.2020 - Current
  • Manage all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Manage payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Assistant Manager

Sprouts Farmers Market Inc, Grocery
04.2017 - 07.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Shift Leader

Whataburger
01.2012 - 04.2017
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Consistently met or surpassed daily performance targets set by management related to speed of service and order accuracy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

BBA -

EPCC
El Paso

High School Diploma -

South Gate High School
South Gate, CA
06-2002

Skills

  • Operations management
  • Inventory management
  • Cost control
  • Food safety and Health code compliance
  • Facility maintenance and up keep
  • Employee retention
  • Online ordering management
  • Local marketing

Languages

Spanish
Native or Bilingual

Timeline

Restaurant General Manager

Ayvaz Pizza ( Pizza Hut)
03.2020 - Current

Assistant Manager

Sprouts Farmers Market Inc, Grocery
04.2017 - 07.2020

Shift Leader

Whataburger
01.2012 - 04.2017

BBA -

EPCC

High School Diploma -

South Gate High School

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Guadalupe Nino