KAYLA ROJO
Midlothian
Summary
Accomplished operations and people leader with over 15 years of experience in driving team performance, enhancing business operations, and fostering employee development. Expertise in recruiting, training, budgeting, process improvement, and customer relations. Pursuing a Bachelor of Science in Human Resource Management, targeting a leadership or human services role to leverage operational and people management strengths for organizational success.
Overview
17
17
years of professional experience
Work History
Restaurant General Manager
Panda Express
Cedar Hill, Texas
01.2019 - Current
- Established and achieved the goals set by the company to maximize guest satisfaction and improve operations.
- Drove sales through community outreach, built and maintained catering business partnerships, and ensured exceptional operational delivery.
- Driving sales through community outreach, establishing, and maintaining catering business partners, and delivering exceptional operations.
- Oversaw interviewing, hiring, training, and development of associates and management, ensuring compliance with company standards.
- Supported surrounding stores in staffing and hired and trained associates for other Panda locations.
Restaurant General Manager
Pizza Hut
Cedar Hill, Texas
01.2010 - 01.2019
- Advanced from customer service rep to RGM through demonstrated leadership and commitment.
- Served customers in various locations such as Duncanville, Hillsboro, Waxahachie, Ennis, and Cedar Hill.
- Hired, trained, and managed 30+ associates.
- Acknowledged outstanding staff performance to boost employee morale and productivity.
- Recognized and formally acknowledged outstanding staff performance to boost employee morale and productivity
- Consistently increased business sales through strategic management and customer engagement.
- Effectively managed payroll and timekeeping
- Clearly and promptly communicated pertinent information to staff
Education
High School Diploma -
Midlothian High School
Texas01.2010
Bachelor of Science - Human Resources
Western Governor’s University
07.2030
Skills
- Operations Management
- Inventory Management
- Cost control
- Staff scheduling
- Hiring and Onboarding
- Human Resources & Recruiting
- Employee Relations
- Performance Management
- Training & Coaching
- Talent development
- Operations coordination
- Inventory oversight
- Process Improvement
- Budget & P&L Management
- Facility maintenance
- Order management
- Leadership & Team Development
- Restaurant operations
- Marketing strategies
- Hiring decisions
Timeline
Restaurant General Manager
Panda Express
01.2019 - Current
Restaurant General Manager
Pizza Hut
01.2010 - 01.2019
High School Diploma -
Midlothian High School
Bachelor of Science - Human Resources
Western Governor’s University