Eric Ellard
Friendswood,TX
Summary
Accomplished District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
17
17
years of professional experience
Work History
District Manager
MUY Pizza Houston (Pizza Hut)
Houston, Texas
04.2006 - Current
- Built positive and productive relationships with store and field leadership.
- Supervised 8 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Region Training Leader
Pizza Hut
Houston, Texas
03.2006 - 04.2007
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Arranged meeting spaces and supporting materials for each class.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Education
Associate of Science - Computer Operations With Programming
Lousiana Business College
Monroe LA03.1986
Skills
- Action Plans
- Employee Coaching and Motivation
- Information Analysis
- Operations Improvement
- Managing Operations and Efficiency
- Workforce Development
- Administration and Reporting
- Performance Tracking and Evaluations
- Team Leadership
- Profit and Loss
Timeline
District Manager
MUY Pizza Houston (Pizza Hut)
04.2006 - Current
Region Training Leader
Pizza Hut
03.2006 - 04.2007
Associate of Science - Computer Operations With Programming
Lousiana Business College
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