Michelle England

• Directed sales support staff in administrative tasks to help sales reps close deals.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Generated financial and operational reports to assist management with business strategy.
• Chosen to train and mentor peers and new District Managers on organization and job flow functions in order to increase productivity and bottom line results across the region.
• District of the Year 2017
• District Manager of the Year 2018
• Finished 2018 with #1 Ranking company-wide out of 250+ districts

• Manage all aspects of operations within a 20 store district with annual sales of $15.6 million (170 employees).
• Responsible for all aspects of human resource management, customer service, sales, store merchandising, budgeting, forecasting, training, and loss prevention.
• Coached and developed multiple Store Managers into the District Manager role.
• Selected by Regional Director and corporate management team to test new strategic pricing on confection and movie rentals.
• Consistently models leadership behaviors that help produce engaged employees, delighted customers, operational excellence and outstanding business results.
• Chosen to train and mentor peers and new District Managers on organization and job flow functions in order to increase productivity and bottom line results across the region.

• Accessed overall store operations for 130 stores in the Houston market.
• Provided training and support in overall operations for District and Store Managers in market.

Major Accomplishments:

• Received 2002 Rookie of the Year Award for achieving outstanding balance between training, results and frequency
• Selected to test and support roll out in additional markets of new Inventory and Shrink Management process.

• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.
• Interacted well with customers to build connections and nurture relationships.