Rebecca Vares

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
• Correctly calculated inventory and ordered appropriate supplies.
• Set clear expectations and created positive working environment for employees.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
• Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Enhanced customer satisfaction through consistent delivery of high-quality food and service.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
• Ensured compliance with all health department regulations as well as company policies and procedures.
• Purchased adequate quantities of food, beverages, equipment, and supplies.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
• Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
• Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
• Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
• Maintained facility and grounds to present positive image.
• Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
• Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
• Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
• Streamlined operational processes to improve overall efficiency without compromising service or product quality.
• Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Reconciled cash and credit card transactions to maintain accurate records.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Motivated staff to perform at peak efficiency and quality.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Maximized quality assurance by completing frequent line checks.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Managed crew members

Upheld quality and standards

Watched and kept labor standards

Fallowed cash handling policies

Handled guest concerns

Handled inventory at a company level and a third-party level

Executed schedules

Filled vendor orders

Pre interview application

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Conducted performance evaluations and provided constructive feedback to employees.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Improved operational efficiency by adopting new technology for inventory management.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Enhanced team productivity by streamlining operational processes.
• Implemented staff training programs to elevate service standards and knowledge.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Oversaw daily operations to maintain store cleanliness and organization.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.

Managed crew members

Upheld quality and standards

Watched and kept labor standards

Fallowed cash handling policies

Handled guest concerns

Handled inventory at a company level and a third-party level

Cleaned and prepped food

Made biscuits from scratch

Prepared food on the cook line

Took orders on front counter and in drive thought

Restocked areas and stayed rush ready

Keep my work areas cleaned and organized