Jodi Cipriano
Wyckoff
Summary
Dynamic customer-focused professional with extensive experience in enhancing customer satisfaction, fostering effective communication, and resolving conflicts. Proven ability to build strong relationships and deliver exceptional service in fast-paced environments. Eager to leverage skills and knowledge as a COBUS Inflight AQP Instructor for United Airlines, contributing to the training and development of future aviation professionals. Committed to driving excellence in customer interactions and ensuring a positive experience for all stakeholders.
Overview
38
38
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
03.2024 - Current
- Delivered exceptional customer service to ensure passenger safety during flights.
- Assisted in emergency procedures, maintaining composure and providing clear instructions to passengers.
- Collaborated with crew members to execute efficient boarding processes and on-time departures.
- Conducted pre-flight checks of safety equipment, ensuring compliance with airline regulations.
- Coordinated with airport staff to resolve passenger issues promptly, enhancing operational efficiency and customer relations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
HIGH SCHOOL GUIDANCE COUNSELOR
Jersey City Board of Education
Jersey City, NJ
09.2000 - Current
- Deliver high quality services to students needing academic or emotional support.
- Support students through challenging milestones and/or critical situations by counseling the student or working collaboratively with outside resources to get the student extended help.
- Guide students through the high school process and post secondary educational colleges or universities.
- Introduce college and career readiness programs.
- Assist and guide students through the college application process. Help students filling out financial aid applications and/or scholarships to help fund education at the state level, private or vocational schools.
- Build student schedules around their individual strengths and long term goals.
- Maintain and review accurate student records to verify each student meets the state and district requirements for graduation.
- Maintained superior relationships and record keeping with students, parents, administrators and out-side networks.
- Obtained specialized equipment, materials and devices for students with special needs and circumstances.
CUSTOMER SERVICE AGENT
US Airways
Newark, NJ
01.1989 - 04.1998
- Assemble and issue required documentation, such as tickets, and itineraries.
- Inform passengers of pertinent details such as flight information on inbound and outbound flights, connection times, baggage information, company polices and FAA safety regulations and procedures.
- Examine passenger documentation such as passports, passport cards, visa's, trusted traveler cards, US. Military ID's, Permanent residents card and driver's license to determine passenger identification and to assign boarding passes.
- Check in passenger luggage and issue boarding passes and baggage id tags.
- Gate responsibilities included meeting the incoming flight to greet crew and help to disembark any arriving passengers.
- Preboarded any passengers needing special assistance, families traveling with small children and any unaccompanied minors before the general boarding process took place.
Education
Bachelor of Arts (B.A.) - Sociology and Elementary Education
NEW JERSEY CITY UNIVERSITY
Jersey City, NJ05-1999
Skills
- VIP SUITE ATTENDANT
- Greet VIP guests
- Excellent communication skills
- Effective Listener
- Safety specialist
- Prepare the VIP suite for the arrival of host and their guests by setting up the proper pre-order which will include food and alcohol
- Confirm accuracy of the order through the computer and add an additional items the host orders
- Established strong customer/client relationships and increased food and alcohol sales by 15%
- Conflict resolution and deescalation specialist
- Multitasker
- Great time management
- Ability to excel under stress
- Detail oriented
- Outgoing personality
Timeline
Flight Attendant
United Airlines
03.2024 - Current
HIGH SCHOOL GUIDANCE COUNSELOR
Jersey City Board of Education
09.2000 - Current
CUSTOMER SERVICE AGENT
US Airways
01.1989 - 04.1998
Bachelor of Arts (B.A.) - Sociology and Elementary Education
NEW JERSEY CITY UNIVERSITY
Awards & Honors
Dean's List