Thomas Forbes
Atlanta,GA
Summary
Dynamic professional with a proven track record in logistics, project management, and customer service. Successfully managed in-flight operations and implemented strategies that enhanced communication and team performance. Dedicated to promoting operational excellence and delivering high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Atlanta, Ga
02.2026 - Current
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, and other safety protocols.
- Collaborated with crew members to maintain a smooth in-flight experience.
- Managed in-flight service operations, including food and beverage distribution.
- The ability to operate as a Flight Attendant from positions A-E
- Provide great interpersonal communication to customers for a pleasant in-flight experience
Soccer Coach / After-School Program Coordinator
Marcus Jewish Community Center
07.2021 - Current
- Designed tailored training programs to boost players' skills, confidence, and understanding of soccer fundamentals.
- Instilled teamwork, discipline, and sportsmanship in young athletes, acting as a role model and mentor.
- Coordinated youth programs to promote self-confidence and foster community engagement.
- Atlanta Jewish Academy
Plant Manager
Boxed Right Logistics
07.2021 - 07.2023
- Directed warehouse operations, ensuring seamless inventory management, shipping accuracy, and staff coordination.
- Implemented cost-saving strategies, reducing operational expenses while maintaining performance metrics.
- Strengthened vendor relationships and optimized logistics processes to enhance overall efficiency.
- Led recruitment efforts through agency collaborations, mentoring employees for professional growth.
Account Coordinator & Billing Specialist
Ryder
07.2016 - 07.2018
- Oversaw billing processes for 15 districts, resolving discrepancies and enhancing system accuracy.
- Trained new hires, improved team efficiency and procedural knowledge.
- Utilized AS400 and advanced Microsoft Office Suite tools to streamline billing and financial operations.
- Played a pivotal role in special projects, driving efficiency and contributing to organizational goals.
- Contract
Account Coordinator
Coca-Cola
08.2014 - 03.2016
- Facilitated communication between client, sales, and service teams to meet regional quality standards.
- Enhanced installation processes, reducing costs and improving project timelines.
- Leveraged Salesforce and project management tools for seamless execution and client satisfaction.
Shipping Specialist
UPS
04.2013 - 01.2014
- Ensured compliance with safety standards for medical shipments, including temperature-controlled vaccine transport.
- Conducted detailed audits of vaccination orders, verifying batch numbers and quantities for accuracy.
- Streamlined conveyor operations, ensuring timely and efficient delivery of medical supplies.
- Merck Medical - Contract
Education
Microsoft Systems Engineering
University of Maryland
Management Information Systems
Wright State University
Skills
- Logistics & Operations Management
- Customer Relationship Management
- Inside Sales & Executive Recruiting
- Microsoft Office Suite & Salesforce Proficiency
- Team Leadership & Coaching
- Billing & Financial Analysis
- Flight Attendant Responsibilities and Safety Procedures
- In-flight service
- Customer interaction
Accomplishments
- Selected as Maryland Student Ambassador to Australia/New Zealand.
- Served as a Chaperone/Coach for youth programs in Israel, fostering cross-cultural development and leadership.
Timeline
Flight Attendant
Frontier Airlines
02.2026 - Current
Soccer Coach / After-School Program Coordinator
Marcus Jewish Community Center
07.2021 - Current
Plant Manager
Boxed Right Logistics
07.2021 - 07.2023
Account Coordinator & Billing Specialist
Ryder
07.2016 - 07.2018
Account Coordinator
Coca-Cola
08.2014 - 03.2016
Shipping Specialist
UPS
04.2013 - 01.2014
Microsoft Systems Engineering
University of Maryland
Management Information Systems
Wright State University