Alex Phillips
Lewisville,TX
Summary
Customer-focused aviation professional with 6+ years of experience in airline operations, travel logistics, and high-volume client service. Former flight attendant with American Airlines, delivering exceptional customer care and ensuring compliance with domestic and international travel regulations. Entrepreneurial background managing a crashpad rental business for airline crew, handling scheduling, payments, and accommodations. Experienced in navigating complex travel scenarios, resolving issues quickly, and anticipating client needs in fast-paced environments. Brings strong communication skills, problem-solving ability, and a proven record of professionalism under pressure. Seeking to leverage travel industry expertise and client service excellence as a Remote Travel Counselor with Amex GBT.
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Flight Attendant
American Airlines
01.2019 - 08.2025
- Delivered exceptional customer service to a diverse international passenger base on 100's of flights each year, assisting with travel logistics, accommodations, and special requests.
- Ensured compliance with FAA and airline policies, demonstrating strong knowledge of domestic and international travel regulations.
- Anticipated and resolved customer issues quickly and independently, maintaining professionalism in high-pressure environments.
- Collaborated with multi-crew teams to create safe, efficient, and positive travel experiences.
Owner & Manager
Crashpad Rentals
01.2021 - 01.2024
- Founded and managed a short-term housing business serving up to 50 airline crew members per month, overseeing scheduling, payments, and resident coordination.
- Handled customer service requests, travel-related inquiries, and accommodations for flight attendants and pilots.
- Managed budgeting, expense tracking, and vendor relationships to ensure smooth daily operations.
Property Manager
Hill Properties
01.2018 - 01.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Bachelor of Science - Business Administration (Small Business Management Focus)
California State University
Chico, CA12.2019
Skills
- Corporate & Leisure Travel Expertise – 6 years in airline operations supporting global travelers
- Customer Service Excellence – Skilled in anticipating client needs, conflict resolution, and tailored support
- Scheduling & Logistics – Experience managing complex travel schedules, accommodations, and crew housing
- Aviation & Travel Industry Knowledge – FAA regulations, international/domestic procedures, airline operations
- Problem-Solving & Adaptability – Calm and resourceful under pressure, resolving unexpected challenges
- Professional Communication – Strong written and verbal communication with diverse global clients
- Business Operations – Budgeting, expense tracking, and small business management
Certification
Private Pilot's License
American Heart - Basic Life Support
EMT Basic - 220 hours
ANAB Food Handler's Card
Title IV Liquor Law Training
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Owner & Manager
Crashpad Rentals
01.2021 - 01.2024
Flight Attendant
American Airlines
01.2019 - 08.2025
Property Manager
Hill Properties
01.2018 - 01.2019
Bachelor of Science - Business Administration (Small Business Management Focus)
California State University
Similar Profiles
Crystal Michelle BarayCrystal Michelle Baray
MSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQMSR Bank Secrecy Act - Compliance at American Airlines, American Airlines HDQ
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
CRYSTAL FENNELCRYSTAL FENNEL
Airline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont AirlinesAirline-customer-service-agent/ Airline-Ramp Agent at US Airways American Airlines Piedmont Airlines
Keziah RothenbergerKeziah Rothenberger
Senior Regional Director at Covenant Home Care LLCSenior Regional Director at Covenant Home Care LLC