Hi, I’m
Ashley Colgrove
Riverside,ILLINOIS
Summary
Enthusiastic logistics consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of routing and training in logistics software. Motivated to learn, grow and excel in logistics.
Overview
17
years of professional experience
1
Certification
Work History
Southwest AirlinesChicago, IL
Flight Attendant
11.2007 - Current
Job overview
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Anheuser-BuschSaint Louis, MO
Routing Analyst
10.2006 - 10.2007
Job overview
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between union and non union parties.
- Resolved logistical problems, improved operations and provided exceptional client support.
- Increased customer satisfaction by resolving delivery/sales and operational issues.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide efficient and ontime service.
- Saved multiple millions of dollars by implementing cost-saving initiatives that addressed long-standing problems.
- Handled calls and webinars to address customer inquiries and concerns.
- Conducted sales and operation reorginizations in KS, MO, IL, IA, ND, SD, MN, MI, IN utilizing UPSLT Transportation Suite (OMNITRACS).
- Organized workshops and trained 50+ wholesalers in the aforementioned software.
- Colaborated on and created a 135 page traing manual for Territory Planner (currently in use).
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Lindenwood UniversitySaint Charles, MO
Bachelor of Science And/with Education Degree from Elementary Education
Skills
- Aviation regulations
- Schedule Management
- Infant AED and CPR
- Public Speaking
- Hospitality service expertise
- Sales expertise
- Emergency Response
- Safety and compliance
- Airline Operations
- Business travelers
- Cleanliness and sanitation
- Company policy adherence
- Guest services
- Verbal and written communication
- Relationship Management
Certification
- First Aid/CPR Certified
Timeline
Flight Attendant
Southwest Airlines
11.2007 - Current
Routing Analyst
Anheuser-Busch
10.2006 - 10.2007
Lindenwood University
Bachelor of Science And/with Education Degree from Elementary Education