Jodi Couturier
Managing Director & Accounting Administrator
St. Petersburg,FL
Summary
Customer-focused director with 33 years of experience in managing teams and business operations. Proven track record in enhancing productivity through strategic planning, financial management, and effective team leadership. Recognized for exceptional customer service and strong interpersonal skills, adept at fostering relationships that drive organizational success. Detail-oriented professional with expertise in office management, accounting, and vendor negotiations, committed to supporting company growth.
Overview
34
34
years of professional experience
3
3
Licenses
Work History
Managing Director
SunTree Community Management
Seminole, Florida
10.2020 - Current
- Oversaw financial management and budgeting for community operations, ensuring fiscal responsibility.
- Established policies and procedures to maintain compliance with regulatory standards.
- Facilitated communication among residents, board members, and management teams to enhance transparency.
- Developed action plans to achieve organizational objectives within specified timelines.
- Negotiated vendor contracts to maximize cost savings for the organization.
- Ensured adherence to applicable laws and regulations governing business operations.
- Cultivated client relationships to develop trust and establish credibility.
- Engaged customers through effective verbal communication to assess needs and requirements.
Bookkeeper
Northland Signature Homes
Acme, MI
12.2019 - 10.2020
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Bookkeeper
Grand Traverse Industries
Traverse City , MI
08.2018 - 12.2019
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Retail Manager/Bookeeper/Supervisor
Bud’s LLC
Interlochen, Michigan
11.2015 - 10.2020
- Retail Manager-Responsible for all retail includes ordering, receiving, pricing, and inventory.
- General bookkeeper-calculate daily sales total, accounts payable and accounts receivable.
- Supervisor-day to day operations from customer service to human resource’s
Office Manager / Retail Sales Clerk
CJ Pharmacy Services
Sterling, Colorado
10.2012 - 02.2014
- Specialty gift store retail sales clerk, shipping and receiving new products.
- Promoted to Office Manager responsible for daily deposits and cash drawers.
- Responsible for Accounts receivable and Accounts payable.
- Responsible for Bi-weekly Payroll for 20+ employees.
- Responsible for daily business transactions
Director of Operations
Bay Racing
Kingsley, Michigan
01.1993 - 12.2015
- Maintained all books/records for promotions business, catering to Motocross Racing, ATV Flat Track Racing, and Sno-Cross Racing.
- Implemented computerized timing/scoring software programs for all events, tracked individuals race history, reported information and standings to insurance carrier and sanctioning body.
- Maintained and categorized all results records for publication, managed websites for all events, and worked with website hosts to insure results were reported correctly, schedules were posted properly, and advertiser commitments updated
Patient Financial Representative
BayCare Health Systems
Clearwater, Florida
12.2011 - 03.2012
- Managed billing processes for 14 primary care and immediate care center physicians.
- Secured current patient insurance information through direct interactions with insurance companies.
- Processed claims, conducted appeals, and implemented coding corrections to maximize reimbursements.
Service Advisor
Bill Marsh Chrysler
Traverse City, Michigan
11.1999 - 02.2000
- Managed customer contact in service department, ensuring effective follow-up on repairs.
- Handled all service aspects including analysis, scheduling, and contract write-up.
- Resolved customer complaints through proactive problem-solving and clear communication.
- Collaborated with team to elevate customer service standards and improve responsiveness.
- Assisted customers with inquiries and provided detailed product information efficiently.
Parts & Accessory Manager
LeAn Inc & ProAm Powersports
Traverse City & Kalkaska, Michigan
03.1996 - 11.1999
- Supervised parts department operations, including inventory control, ordering, shipping, and receiving.
- Managed sports apparel and accessories, overseeing ordering, organization, pricing, and staff training.
- Developed engaging product displays to boost customer interaction and sales performance.
- Collaborated with suppliers for timely merchandise delivery and optimal inventory levels.
- Trained staff on product knowledge and effective customer service techniques.
- Coordinated promotional events to enhance brand visibility and market presence.
- Oversaw pricing strategies to maintain competitiveness within the retail environment.
Redken Educator / Store Manager
Maly's Inc
Grand Rapids, Michigan
04.1992 - 03.1996
- Assisted new salon owners in set-up, organization, employee orientation, product training, system implementation, bookkeeping, inventory control, customer service training, and scheduling.
- On stage educator for all Midwest tradeshows, program development, site location, model search, ticket sales, and runway presentation.
- Customer service coordinator, responsible for problem solving, phone orders, overall store organization and appearance, scheduling, accounts management, inventory control, and new account/customer development
Education
Licensed Community Association Manager - State of Florida Property Management
Grays Systems
Florida 01-2022
Cosmetology -
Traverse Bay Area Career Tech Center
Traverse City01.1988
High School - College Prep
Traverse City Senior High
Traverse City01.1987
Skills
- MS Office suite
- QuickBooks
- Email and internet proficiency
- Bookkeeping and payroll administration
- Management and supervision
- Human resources and employee relations
- Client services and support
- Scheduling and organizational skills
- Sales planning and strategy
- Financial management and budgeting
- Contract negotiation and management
- Team leadership and collaboration
- Effective communication skills
- Problem solving and conflict resolution
- Strategic thinking and planning
- Mentoring and training development
- Operations management and oversight
Certification
- State of Michigan - Cosmetology
- State of Florida- Licensed Community Association Manager
- State of Florida - Notary
Volunteered
4H leader 6 years, High School Competitive Cheer Coach 5 years, High School Equestrian Team Coach 5 years, Horse 4 Handicapped Barn Volunteer & Leader 1 year
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteHybridTimeline
Managing Director
SunTree Community Management
10.2020 - Current
Bookkeeper
Northland Signature Homes
12.2019 - 10.2020
Bookkeeper
Grand Traverse Industries
08.2018 - 12.2019
Retail Manager/Bookeeper/Supervisor
Bud’s LLC
11.2015 - 10.2020
Office Manager / Retail Sales Clerk
CJ Pharmacy Services
10.2012 - 02.2014
Patient Financial Representative
BayCare Health Systems
12.2011 - 03.2012
Service Advisor
Bill Marsh Chrysler
11.1999 - 02.2000
Parts & Accessory Manager
LeAn Inc & ProAm Powersports
03.1996 - 11.1999
Director of Operations
Bay Racing
01.1993 - 12.2015
Redken Educator / Store Manager
Maly's Inc
04.1992 - 03.1996
Licensed Community Association Manager - State of Florida Property Management
Grays Systems
Cosmetology -
Traverse Bay Area Career Tech Center
High School - College Prep
Traverse City Senior High
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