JODI A. CRAWFORD
3 Russell Ct, Medford,NY
Summary
Dedicated IT Support Analyst with 3+ years of experience seeking to secure a challenging position in a reputable technology company. Skilled in troubleshooting, problem solving and providing customer service support. Excited to become a part of a strong team to resolve end-user issues and improve IT systems.
Overview
7
7
years of professional experience
Work History
RAP Computer Programmer
Opus IVS
Commack, NY
03.2022 - Current
- Conduct software system installations and updates, ensuring stability of Programming Infrastructure
- Manage 20-25 technical support tickets daily and resolve troubleshooting failures to minimize downtime
- Provide technical support relating to network connectivity and diagnosing hardware components
- Program 85+ vehicles a week, achieving a 97% satisfaction rate from clients
- Create documentation for programming processes and procedures
Rural Carrier Associate
United States Postal Service
Middle Island, NY
01.2020 - 03.2022
- Efficiently delivered mail and packages ahead of delivery schedules with 99% accuracy
- Gained strong communication skills and conflict resolution skills through daily customer interaction
- Identified and resolved employee issues related to incorrect mail delivery.
Information Technology Analyst
Nassau Police Department
Westbury, NY
07.2019 - 12.2020
- Installed protective software to prevent cyber and fraudulent attacks
- Provided technical support to civilians addressing hardware/software concerns, and resetting passwords
- Collaborated with network/security team to identify and resolve vulnerabilities and security threats
- Managed inventory for over 10,000 computers systems and validated exchanges, returns and newly installed equipment
- Installed over 30 laptops in cop cars for the entire district, 3 days a week
Online Sales Representative
The Family Clothesline
State College, PA
08.2017 - 05.2019
- Managed customer service inquiries and resolutions using ticketing systems
- Conducted maintenance tasks such as virus scans and software updates to protect company data
- Provided product information to potential customers via phone, email, and online chat.
- Resolved 15+ customer issues daily with 99% success
- Developed and implemented social media strategies that increased follower engagement and improved sales.
Education
Bachelor of Science - Security Risk Analysis in Information Technology
Pennsylvania State University
12.2020
Technology Sales Course -
CourseCareers
Skills
- SQL
- Microsoft Office Suite
- Windows
- Hardware & Software support
- Verbal Communication Skills
- Organizational Skills
- Analytical & Critical Thinking
- Problem Solving
- Technical Support
- Troubleshooting
- Documentation
- Help Desk
- Team Management
- Customer Service
Timeline
RAP Computer Programmer
Opus IVS
03.2022 - Current
Rural Carrier Associate
United States Postal Service
01.2020 - 03.2022
Information Technology Analyst
Nassau Police Department
07.2019 - 12.2020
Online Sales Representative
The Family Clothesline
08.2017 - 05.2019
Bachelor of Science - Security Risk Analysis in Information Technology
Pennsylvania State University
Technology Sales Course -
CourseCareers