Jodi Doran
Hudson,FL
Summary
Accomplished RSC Supervisor at Charter Communications, adept in implementing policy changes and managing service demands with proficiency in quota management and positive communication. Achieved significant improvements in on time arrival percentage and auto routing.
Overview
34
34
years of professional experience
Work History
RSC Supervisor
Charter Communnications
09.2002 - Current
- Implemented quota policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Provide Forecast to management, identify scheduling deficiencies, or overages to balance quota availability.
- Evaluate and manage Peak View software tools to meet service level agreement and customer expectations.
- Provide training and performance evaluations to achieve business goals.
- Developed and implemented new hire onboarding process for technicians.
Store Manager
Checkers Rally's Burgers
08.1990 - 09.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Gulf High School
New Port Richey, FL06.1991
Skills
- Positive communication skills
- Mentoring and training
- Coaching and onboarding
- Effective Communications
- Proficiency in Appointment View, Forecast View, PTO View, Field Service Management, Microsoft
Timeline
RSC Supervisor
Charter Communnications
09.2002 - Current
Store Manager
Checkers Rally's Burgers
08.1990 - 09.2002
High School Diploma -
Gulf High School