Jodi Griffin
Daytona Beach,FL
Summary
Dynamic leader with a proven track record in coordinating laboratory activities and ensuring seamless operations through effective communication and collaborative teamwork. A strong commitment to excellence drives consistent achievement of high standards in lab safety, workflow optimization, and support for performance improvement initiatives. Recognized for fostering a positive work environment that enhances productivity and promotes innovation while actively mentoring team members to reach their full potential. Passionate about leveraging expertise to contribute to organizational success and elevate laboratory performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Laboratory Support Services Supervisor
AdventHealth Hospital
Daytona Beach, Florida
01.2020 - Current
- Facilitate team performance by optimizing staff schedules, distributing workloads, and resolving operational issues.
- Develop and implement orientation training sessions while ensuring thorough documentation for new employees and students.
- Oversee resolution of customer service issues by lab support staff, ensuring adherence to guidelines and providing educational resources to clinical staff.
- Contribute to performance enhancement activities by assessing customer service challenges, evaluating new methodologies, and preparing staff quality reviews to uphold operational standards.
- Supervise and coordinate activities of staff to ensure compliance with established policies, procedures, and standards.
- Work closely with upper management to develop strategies for improving operational efficiency within the department.
- Analyze and address interpersonal conflicts between team members and departments to promote effective communication.
- Monitor workflow processes to ensure accuracy and timeliness of deliverables.
- Encourage collaboration among team members through positive reinforcement techniques such as praise or rewards programs.
- Lead weekly meetings with staff to assess project progress and communicate important details.
Phlebotomist, Float/Patient Service Specialist
Quest Diagnostics Inc.
New Jersey, Florida
02.2018 - 12.2019
- Conducted venipuncture procedures to ensure reliable patient diagnostics and treatment.
- Ensured accuracy and efficiency in the preparation of labels, forms, reports, and paperwork essential for effective specimen collection.
- Utilized effective communication and problem-solving skills to navigate complex situations arising in phlebotomy tasks.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
- Implemented safety measures to uphold standards for handling contaminated needles and biohazardous materials.
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases.
- Ensured precise entry of patient data into electronic health records to maintain data integrity.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Kept lab logs, reference materials, and other important data up to date.
- Built the ability to recognize and respond to difficult or unusual patient situations.
- Contributed to an organized, efficient workflow within the laboratory environment.
- Provided appropriate guidance and instruction to other healthcare personnel about specimen collection techniques.
- Executed data entry for patient specimen insurance and billing information, maintaining compliance with healthcare standards.
Clinical Project Coordinator
Hackensack-Meridian Health Hospital
Neptune City, NJ
05.2017 - 02.2018
- Coordinated with sponsors and vendors to streamline the procurement and delivery of necessary supplies and materials for research initiatives.
- Created comprehensive training resources to ensure internal staff adherence to good clinical practice standards and regulatory requirements.
- Documented all project-related activities, such as meeting minutes and financial reports, to facilitate transparency and accountability.
- Coordinated the review process of draft documents from various stakeholders prior to submission to appropriate committees or agencies.
- Oversaw creation and ongoing management of project plans, timelines, and budgets, facilitating efficient progress in clinical research endeavors.
- Evaluated employee performance to provide feedback and coach and discipline staff.
- Monitored study activities to verify compliance with protocols and with relevant local, federal, and state regulatory and institutional policies.
- Coordinated site visits with sponsors while addressing inquiries regarding incomplete data.
- Participated in professional development activities and seminars to stay informed on current clinical studies issues.
- Coordinated clinical trial logistics, ensuring compliance with regulatory guidelines and protocols.
- Developed and maintained project timelines, facilitating effective communication among cross-functional teams.
Phlebotomy Coordinator
Hackensack-Meridian Health Hospital
Neptune City, NJ
07.2007 - 05.2017
- Designed and implemented an online appointment tracking system, significantly optimizing departmental efficiency and organization.
- Developed training materials for new hires that included topics like infection control guidelines or safety protocols.
- Ensured safe working environment by monitoring hazardous materials, adhering to safety protocols, and training new employees.
- Resolved patient and healthcare provider complaints related to specimen collection services to enhance service quality.
- Ensured accuracy of all collected specimens by verifying patient information prior to collection.
- Oversaw weekly inventory assessments to ensure optimal stock levels.
- Managed personnel and resource schedules to optimize patient care and physician efficiency.
- Educated staff members on current regulations pertaining to blood draws or other clinical tests.
- Assisted in resolving conflicts between coworkers or departmental issues in an efficient manner.
- Developed skills to identify and address complex patient scenarios effectively.
- Kept lab logs, reference materials, and other important data up to date.
- Executed data entry for patient specimen insurance and billing information, maintaining compliance with healthcare regulations.
- Coordinated daily phlebotomy services, ensuring optimal workflow and patient care.
- Developed training programs for new staff, enhancing team efficiency and skill proficiency.
Lead Medical Assistant
Shore Health Group
Point Pleasant, New Jersey
05.1999 - 06.2007
- Conducted comprehensive training for new medical assistants to ensure proficient use of medical equipment and compliance with safety standards.
- Facilitated seamless communication and appointment management, resulting in improved patient flow and satisfaction through effective coordination of referrals and authorizations.
- Led medical assistant team to enhance operational efficiency and ensure effective guidance for daily tasks.
- Assisted physicians during examinations by preparing exam rooms, setting up equipment and instruments, and stocking supplies.
- Processed incoming lab results accurately into Electronic Medical Records system.
- Achieved high standards of patient care through precise vital sign monitoring. Enhanced diagnostic processes by executing EKGs and administering injections. Facilitated minor surgical interventions, resulting in improved patient recovery experiences.
- Maintained accurate patient records by documenting medical data in charts for effective healthcare delivery.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Oversaw clerical operations by managing filing systems, maintaining accurate medical records, coordinating supply orders, and processing insurance documentation.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Educated patients about their conditions and treatments.
- Delivered administrative support to medical practices, aiding in quality healthcare services.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Led team of medical assistants to improve patient flow and ensure quality care.
- Implemented electronic health record system, enhancing data accuracy and accessibility.
Education
Master of Business Administration - Project Management
Southern New Hampshire University
Hooksett11-2023
Bachelor of Science - Business Administration/Healthcare Management
Southern New Hampshire University
Hooksett, NH05-2017
Medical Assistant/EKG/Phlebotomy Certification - Medical Assistant
Sanford Brown
Iselin, NJ05-1999
Skills
- Clinical Operations Management
- Policy Development
- Talent Acquisition & Retention
- Continuous Process improvement
- Multidisciplinary Collaborations
- Team Building & Leadership
Certification
- PMP-Exam Eligibility
- Associate Project Management(APM)
- CPR
- RMA
- ASPT
Timeline
Laboratory Support Services Supervisor
AdventHealth Hospital
01.2020 - Current
Phlebotomist, Float/Patient Service Specialist
Quest Diagnostics Inc.
02.2018 - 12.2019
Clinical Project Coordinator
Hackensack-Meridian Health Hospital
05.2017 - 02.2018
Phlebotomy Coordinator
Hackensack-Meridian Health Hospital
07.2007 - 05.2017
Lead Medical Assistant
Shore Health Group
05.1999 - 06.2007
Master of Business Administration - Project Management
Southern New Hampshire University
Bachelor of Science - Business Administration/Healthcare Management
Southern New Hampshire University
Medical Assistant/EKG/Phlebotomy Certification - Medical Assistant
Sanford Brown