Naa Tsuba Otoo
Millbrae,USA
Summary
Healthcare leader with over 10 years of experience in healthcare operations, management, and clinical informatics. Expertise in leading teams, enhancing workflows, and ensuring regulatory compliance to boost patient satisfaction. Strong background in data analysis and informatics solutions that improve decision-making and outcomes. Proven track record in cost reduction, quality improvement, and successful technology adoption.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Laboratory Support Services Supervisor
Piedmont Atlanta Hospital
Atlanta, GA
03.2022 - Current
- Manages 50 FTEs, focusing on improving workflow efficiency, team development, training, and performance coaching.
- Manages daily laboratory operations in collaboration with administrative staff.
- Oversees financial and administrative functions for the laboratory and ensures compliance with standards.
- Accurately manages billing processes for Medi-Cal and private insurance in a timely manner.
- Maintains HIPAA compliance and laboratory protocols during high call volume periods.
- Reduced specimen rejection rates by 25% within six months through targeted retraining initiatives.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Evaluated performance of support staff and provided coaching to improve performance.
Microbiology Laboratory Tech Assistant II
SnapNurse (Travel Contract)
Lodi, CA
01.2022 - 03.2022
- Supported the microbiology lab during COVID-19 surges, processing over 500 specimens daily with precision and efficiency.
- Collaborated with clinicians and logistics staff to improve STAT reporting compliance from 72% to 96%.
- Introduced workflow enhancements that reduced turnaround time by 30%.
- Utilized Cerner and PowerChart EHR systems for accurate data entry and results tracking.
- Balanced direct specimen processing duties with cross-team coordination under high-pressure conditions.
Lead Laboratory Assistant II
Kaiser Permanente
Austell, GA
03.2012 - 01.2022
- Supervised daily operations of a busy clinical laboratory, overseeing scheduling, staff management, process improvement, and compliance.
- Trained and onboarded over 25 staff members, reducing training time and improving first-time accuracy rates.
- Implemented process improvement initiatives that reduced department waste by 40%, saving $15K annually.
- Introduced cross-site scheduling, lowering overtime costs by 20% across three facilities.
- Coordinated clinical trial specimen collection, ensuring compliance with regulatory and research standards.
- Actively performed phlebotomy and specimen processing, while also leading staff development and quality assurance efforts.
Education
M.S. - Healthcare Management
Colorado Technical University
B.S. - Business Administration – Information Technology
Colorado Technical University
A.S. - Management
Colorado Technical University
Skills
- Operations leadership
- Management and staff supervision
- Team development and training
- Coaching and performance evaluations
- Conflict resolution strategies
- Financial management and billing
- Workflow optimization and scheduling
- Process improvement initiatives
- Compliance oversight and regulatory adherence
- Inventory management in healthcare
- Healthcare informatics expertise
- Healthcare IT systems, including Epic, Cerner, and PowerChart
- Clinical data integration and HIPAA compliance
- Data analysis and quality metrics reporting
- Clinical support and research assistance
- Specimen handling and laboratory testing workflows
- Quality assurance and risk management practices
Certification
- Certificate of Achievement – Healthcare Management
- Certified Medical Assistant (CMA)
- Certified Phlebotomy Technician (CPT)
- CPR Certification (AHA)
- Notary Public
Volunteer Leadership
- Community Health Workshop Organizer – Coordinated free health education and wellness events in underserved communities, recruiting volunteers and managing event logistics.
- Church Health Ministry Leader – Led blood drive campaigns and coordinated wellness screenings, increasing community participation by 30%.
- Youth Mentorship & Career Coaching – Guided high school and college students toward healthcare career pathways, including resume prep and interview coaching.
Timeline
Laboratory Support Services Supervisor
Piedmont Atlanta Hospital
03.2022 - Current
Microbiology Laboratory Tech Assistant II
SnapNurse (Travel Contract)
01.2022 - 03.2022
Lead Laboratory Assistant II
Kaiser Permanente
03.2012 - 01.2022
M.S. - Healthcare Management
Colorado Technical University
B.S. - Business Administration – Information Technology
Colorado Technical University
A.S. - Management
Colorado Technical University