Monica Salisbury
Analytical Laboratory Support Services Supervisor/ MLT (ASCP), POCS (AACC), EPIC Beaker
Hanover,PA
Summary
Motivated , enthusiastic, detailed oriented and quality improvement driven leader with years of experience in reference laboratory testing and hospital core laboratory testing. Goal oriented in creating an environment that teamwork divides the task and multiplies the success, producing top quality patient care in a learning environment.
Overview
19
19
years of professional experience
Work History
Analytical Laboratory Support Services Supervisor
UPMC Hanover Hospital
Hanover, PA
07.2004 - Current
- Super User for EPIC Beaker in Laboratory, working in close relations with EPIC team in Harrisburg. Attended over twelve classes in various applications of Beaker. Registration training, phlebotomy/specimen collection module and medical technology application.
- Leader/Supervisor of twenty employees, overseeing training, scheduling, compliance, evaluations, budgeting and customer satisfaction.
- Maintains competencies in laboratory testing methodologies.
- Just Culture Champion and representative for Hanover Campus at UPMC Pinnacle, co-facilitator in training programs for all management and senior leaders at UPMC Pinnacle.
- KATA project leader/coach : Successfully led key projects which resulted a hospital wide needle change .
- CAP inspector; to include thorough knowledge of regulations and standards.
- Developed Outpatient Laboratory compliance checklist to ensure proper training for new employees.
- HACC student trainer in hematology and urinalysis. Developed internship curriculum and teaching methodologies for students in preparation for their ASCP registration.
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in preparation for CAP inspections and Joint Commission inspections.
- Delivered an exceptional level of service to each customer (patient) by listening to concerns and answering questions; providing service recovery in all scenarios.
- Planned and executed the writing of technical procedures and policies in laboratory.
- Tracked and escalated compliance, care and quality issues.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed (Just Culture application).
- Delivered comprehensive clinical instruction to over twenty interning students on subjects such as Hematology, Urinalysis , and Coagulation.
- Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
- Contributed to community-focused public relations.
- Carefully selected, developed and retained qualified staff, as well as trained at least ten new staff annually.
- Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement (KATA).
- Developed on-call program for phlebotomy staff during flu season epidemic.
- Work closely with all hospital management , developing new work flow and processes for top quality patient care.
Medical Laboratory Technician
Quest Diagnostics
Baltimore, MD
- Lead Medical Laboratory Technologist in Special Chemistry
- Served as primary operator of HPLC, in addition to conducting daily quality control checks, calibration, and technical troubleshooting.
- Managed departmental inventory and ordering of supplies in Special Chemistry.
- Prepared specimens for analysis and established proper chronological priorities in testing.
Education
Associate of Science - Medical Laboratory Technology
Stevenson University
Stevenson, MDPoint of Care
Point of Care Specialist certification
AACCSkills
- Computer skills
- Leadership
- Quality Improvement/process improvement
- Customer Service representative
- Recruiting and training
- Policy Development
- Complex Problem Solving
- Information documentation
- Clinical issues understanding
- Staff training and development
- Quality Assurance
- Technical Support Understanding
- Regulatory Compliance
- Team Leadership
- Handling Customer Complaints
- Team Management and Supervision
- Technical support and assistance
- Analytical support
- Logistics support services
- Database support
Timeline
Analytical Laboratory Support Services Supervisor
UPMC Hanover Hospital
07.2004 - Current
Medical Laboratory Technician
Quest Diagnostics
Associate of Science - Medical Laboratory Technology
Stevenson University
Point of Care
Point of Care Specialist certification
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