Monica Salisbury
Hanover,Pennsylvania
Summary
Ambitious, career-focused leader and analytical professional with technical knowledge. Seeking an opportunity to help launch new career interests as a Principal Trainer. Tackles challenges with positivity and drive to overcome. Works great alone or with others, consistently exceeds expectations.
Overview
20
20
years of professional experience
Work History
Analytical Laboratory Support Services Supervisor
UPMC Hanover Hospital
Hanover, PA
07.2017 - Current
- Directs and supervises a team of 20 employees in daily operations, managing work flow in both in patient and outpatient settings.
- Manages the entire lifecycle of staff members including hiring, training, mentoring, evaluating performance, and conducting terminations as warranted.
- Develops and implements operational policies and procedures to ensure efficiency and accuracy of workflows.
- Super User in Epic Beaker application
- Knowledge of Grand Central , Prelude and Cadence.
- Assisted with Epic implementation software at UPMC Hanover, training and developing workflow.
- Acts as a laboratory liaison for both Epic application and laboratory test methodology, offering support to both ambulatory operations and inpatient departments.
- Selected for UPMC Bridges Core Lab work group, contributing to the diagnostic/therapeutic council in readiness for Epic implementation across all UPMC hospitals.
- Appointed as the representative for UPMC Hanover Hospital, responsible for serving as the Just Culture and HR champion. Collaborated in facilitating training programs targeting management and senior leaders.
- Creates new strategies for improving customer service standards within the organization.
- PDSA project leader/coach: Successfully led key projects which resulted a hospital wide needle change.
- Performs inspections on behalf of College of American Pathologists, ensuring adherence to regulations and standards.
- Plans and executes the writing of technical procedures and policies in laboratory to align with changes in local, state, and federal laws and regulations.
- Resolves customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
ASCP Certified Medical Laboratory Technician
UPMC Hanover Hospital
Hanover, PA
07.2004 - 07.2017
- Performed laboratory tests such as hematology, urinalysis, coagulation, and serology according to established procedures.
- Provided training support to colleagues on various analyzers including hematology, urinalysis, and HPLC during attendance at specialized schooling.
- Participated in continuing education and professional development activities, staying current with advances in the field.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Delivered comprehensive clinical instruction and training to student interns and new hires on subjects such a hematology, urinalysis, coagulation and blood bank.
- Developed internship curriculum and teaching methodologies for students in preparation for their ASCP registrations.
Education
Associate of Science - Medical Laboratory Technology, ASCP Certified
Stevenson University
Stevenson, MDPoint of Care Specialist Certification, AACC
AACC
Skills
- Team Management and supervision
- Staff Training and development
- Leadership Development
- Operational Experience
- Software Implementation
- Technical Support
- Analytical Support
- Training material development
- Critical Thinking
- Quality Improvement/process
- Customer service driven, strong people skills
- Self Motivation
- Problem-solving abilities
- Data analysis
- Quality assurance
- Regulatory compliance improvement
- Flexible and adaptive
- Interpersonal Skills
- Subject matter expertise
Timeline
Analytical Laboratory Support Services Supervisor
UPMC Hanover Hospital
07.2017 - Current
ASCP Certified Medical Laboratory Technician
UPMC Hanover Hospital
07.2004 - 07.2017
Associate of Science - Medical Laboratory Technology, ASCP Certified
Stevenson University
Point of Care Specialist Certification, AACC
AACC
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