Proven leader in healthcare support services at AdventHealth, adept at staff training and development, and customer service excellence. Enhanced team performance and patient care satisfaction through effective coaching and mentoring. Skilled in Microsoft Office and specimen processing, I significantly improved staffing efficiency and employee engagement.
Staff Training and Development
Coaching and Mentoring
Workload Management
Remote Team Management
Teamwork and Collaboration
Customer Service
Problem-Solving
Customer service expertise
Training and mentoring
Customer service understanding
Leading Team Meetings
Staff Management
Corrective Actions
HR collaboration
Policy Enforcement
Support Services
Performance Evaluations
Multitasking and Organization
Team Leadership
Microsoft Office
Employee Supervision
Data Entry
Proper patient identification
Blood drawing skills with pediatric and geriatric patients
Specimen processing
ASCP Certified in Phlebotomy
ASCP Phlebotomy Certification