Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Penny Brown

Port Orange,FL

Summary

Proven leader in healthcare support services at AdventHealth, adept at staff training and development, and customer service excellence. Enhanced team performance and patient care satisfaction through effective coaching and mentoring. Skilled in Microsoft Office and specimen processing, I significantly improved staffing efficiency and employee engagement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Support Services Supervisor Laboratory

AdventHealth
04.2005 - 06.2024
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service Patient care.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed and motivated employees to be productive and engaged in work.

Skills

  • Staff Training and Development

  • Coaching and Mentoring

  • Workload Management

  • Remote Team Management

  • Teamwork and Collaboration

  • Customer Service

  • Problem-Solving

  • Customer service expertise

  • Training and mentoring

  • Customer service understanding

  • Leading Team Meetings

  • Staff Management

  • Corrective Actions

  • HR collaboration

  • Policy Enforcement

  • Support Services

  • Performance Evaluations

  • Multitasking and Organization

  • Team Leadership

  • Microsoft Office

  • Employee Supervision

  • Data Entry

  • Proper patient identification

  • Blood drawing skills with pediatric and geriatric patients

  • Specimen processing

  • ASCP Certified in Phlebotomy

Certification

ASCP Phlebotomy Certification

Timeline

Support Services Supervisor Laboratory

AdventHealth
04.2005 - 06.2024
Penny Brown