Jodi Haigler
Marshville,NC
Summary
Organized professional in information and records management, known for high productivity levels and efficiency in task completion. Possess specialized skills in data entry, document management, and privacy compliance, ensuring precision and security in handling sensitive information. Excel at communication, problem-solving, and time management, facilitating smooth operational workflows and enhancing team collaboration.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of post-secondary education
22
22
years of professional experience
Work History
Poll Worker
Union Co Board of Elections
Union Co, NC
11.2025 - Current
- Provisional Help Desk for elections
- Managed polling location setup and equipment functionality checks.
- Ensured compliance with election laws and regulations throughout voting hours.
CSR-Business-Supervisor
Amazon.com
Seattle, Washington
08.2015 - Current
- Served as first line of defense for customer escalations on orders, shipments, and financial audits, facilitating communication with corporate leadership through ticketing processes.
- Utilised conflict resolution and decision-making skills to assist internal and external customers.
- Collaborated with team members to identify and resolve systemic issues, enhancing overall service quality.
- Managed projects independently, ensuring alignment with defined goals and timely deliverables.
- Managed projects independently, ensuring alignment with defined goals and timely deliverables.
- Receive contacts for high risk and safety concerns regarding driver incidents and safety issues for products.
- Served as first line of defense for customer escalations on orders, shipments, and financial audits, facilitating communication with corporate leadership through ticketing processes.
Seasonal Agent
USPS
Greensboro, NC
07.2012 - 01.2013
- Loaded and unloaded shipments of packages into warehouse, sorting for efficient distribution and delivery.
- Operated USPS machinery while ensuring compliance with strict safety and privacy regulations.
- Processed incoming and outgoing mail efficiently and accurately.
- Operated sorting machines to categorize mail by destination.
- Processed incoming and outgoing mail efficiently and accurately.
- Operated sorting machines to categorize mail by destination.
Administrative Assistant
Dally Tax and Accounting
Winston-Salem, NC
10.2007 - 01.2013
- Direct interaction with clients and community partners, answered phones, scheduled appointments, and assisted with other customer needs.
- Maintained office supplies and inventory to ensure seamless daily operations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered financial data into systems to support accurate bookkeeping and reporting.
- Processed client tax returns accurately and efficiently, contributing to timely project completion, including bookkeeping and audit support.
Manager
Borders Books/ Seattle's Best Coffee Shop
Winston-Salem, NC
01.2010 - 01.2011
- Led team of 12, overseeing hiring, training, and scheduling to meet labor budget.
- Managed financial transactions and customer interactions to enhance service experience.
- Facilitated purchasing and receiving processes to ensure optimal stock levels and quality control of deliveries and inventory.
Teller/ Trainer/ Risk Support
Truliant Federal Credit Union
Winston-Salem, NC
11.2004 - 12.2007
- Guided members in opening accounts, sending wires, accessing safety deposit boxes, and processing loan applications, enhancing member experience.
- Processed routine financial transactions, including deposits and withdrawals, ensuring accuracy and compliance.
- Traveled across east coast to provide risk support across the east coast, training new hires and supporting staff.
Education
Bachelor of Arts - Business/ Marketing
Southern New Hampshire University
Hooksett, NH 05.2024 - 07.2026
High Point University - I/O Psychology
High Point University
High Point, NC 08.2005 - 12.2007
UNCG - Psychology
University of North Carolina At Greensboro
Greensboro, NC 08.2000 - 05.2002
Salisbury High School -
Salisbury High School
Skills
- Project management
- Customer service
- Conflict resolution
- Data analysis
- Microsoft Office Suite
- Training others
- Information security
- Type 60 wpm
- Cross-cultural sensitivity
- Clerical skills
- Team collaboration
State Held Licenses
NC CNA, AL CNA, NC P&L Insurance
Timeline
Poll Worker
Union Co Board of Elections
11.2025 - Current
Bachelor of Arts - Business/ Marketing
Southern New Hampshire University
05.2024 - 07.2026
CSR-Business-Supervisor
Amazon.com
08.2015 - Current
Seasonal Agent
USPS
07.2012 - 01.2013
Manager
Borders Books/ Seattle's Best Coffee Shop
01.2010 - 01.2011
Administrative Assistant
Dally Tax and Accounting
10.2007 - 01.2013
High Point University - I/O Psychology
High Point University
08.2005 - 12.2007
Teller/ Trainer/ Risk Support
Truliant Federal Credit Union
11.2004 - 12.2007
UNCG - Psychology
University of North Carolina At Greensboro
08.2000 - 05.2002
Salisbury High School -
Salisbury High School