Jodi Hart
Miami Gardens,FL
Summary
Dedicated Patient Advocate with a strong background in supporting diverse client populations, including children with special needs and the elderly. Recognized for improving access to care and enhancing client satisfaction through effective communication and coordinated services. Expertise in insurance verification, medical billing, and care plan development.
Overview
13
13
years of professional experience
Work History
Caretaker
Agency For Persons With Disabilities
Miami Gardens, Florida
01.2016 - Current
- Provided daily personal care and support for adults, children with special needs, and elderly clients
- Developed and followed individualized care plans to meet each client’s unique needs
- Communicated effectively with clients, families, case managers, nurses, physicians, and other healthcare professionals to ensure coordinated care
- Facilitated client mobility, transportation, and active participation in daily activities to promote independence
- Monitored client progress and promptly reported changes to supervisors
- Responded quickly to emergencies and urgent client needs
- Provided compassionate advocacy to ensure clients received appropriate services and support
- Maintained a safe, clean, and organized environment by performing housekeeping tasks such as sweeping, mopping, dusting, sanitizing bathrooms, and preparing meals
- Instructed new staff on caregiving techniques and safety protocols to ensure consistent, high-quality care
Patient Advocate
Self-Employed
Aventura, FL
01.2014 - Current
- Assisted adults, children with special needs, and elderly clients with medical insurance issues, improving access to care
- Connected clients with community resources and appropriate staff, ensuring high‑quality support
- Advocated on clients’ behalf to secure benefits and services, increasing overall satisfaction
- Scheduled personnel for private and Medicare caseloads, optimizing staff utilization
- Managed all incoming after‑hours calls from the answering service, resolving urgent issues promptly
- Troubleshot client concerns to prevent escalation and maintain smooth operations
- Provided light assistance with private and Medicare billing, supporting accurate claims processing
- Filed regulatory documents with precision, contributing to successful inspections and compliance
- Verified insurance coverage to ensure clients received eligible services
- Handled high‑volume calls and coordinated staffing during business hours
- Communicated with hospital case managers, social workers, nurses, physicians, agency staff, patients, and caregivers to coordinate care
- Received raises and positive performance reviews for maintaining excellent standing
- Awarded Associate of the Month and Associate of the Year for outstanding contributions
Education
Bachelor of Science - Medical Transcription
KAPLAN UNIVERSITY
Miami, FL01-2012
Upper secondary education -
Skills
- Patient Scheduling
- Insurance Verification
- Resource Navigation
- Care coordination
- Client advocacy
- Patient Support
- Patient rights
- Problem solving
- Conflict resolution
- Communication skills
- Patient Support
- Patient rights
- Personal care
- Care plan development
- Medical advocacy
- Case management
- Inventory management
- Health compliance
Languages
English - Fluent
Additional Information
Graduated with Honors in College., Unsung Hero Award, Associate of the month award, Associate of the year award
Timeline
Caretaker
Agency For Persons With Disabilities
01.2016 - Current
Patient Advocate
Self-Employed
01.2014 - Current
Bachelor of Science - Medical Transcription
KAPLAN UNIVERSITY