Jodi Hewitt
Apex,USA
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
30
30
years of professional experience
Work History
Episodic Care Manager –MHPO
BCBSNC
01.2016 - Current
- ECM responsible for review of medical records, CPT codes, MCG, ICD10 codes while using our CMP for providers and facilities seeking prior authorization for surgeries, procedures, and inpatient admissions
- Collaboration with Medical Directors about case reviews
- SME for outpatient PPA department
- Assisted with mentoring, point person and preceptor of new employees and other employees cross training
- Team player in answering and assisting others on our team with their cases
- Proactively cross-trained inpatient admissions to become a more flexible nurse in multiple departments
- Weekly collaboration with Case Management and Medical Directors about members that needed assistance obtaining DME, SNF, LTAC or Home Health after discharge
- Significant role in a management committee that addressed major UM processes and updates that help to streamline the UM processes
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Interim Nurse Manager/Charge Nurse/Team Leader
Duke
09.2009 - 11.2016
- Triage, assessment, treatment, and aftercare teaching/interventions of our adult/pediatric patients
- Team leader responsible for supervision, conflict management and the facilitation of flow within the department of our patients, visitors, nursing, and providers
- POCT trainer responsible for teaching our nursing staff/ providers as well as annual competency checks
- Mentor for new nurses and medical assistants in developing an orientation schedule for them
- Preceptor for nursing in training/teaching/checking competency of nursing protocols, procedures, and medication administration
- Infection Control Liaison in training/teaching/checking competency of Communicable diseases, Isolation protocols, maintaining a safe environment according to CDC standards
- Joint Commission Champion in training/teaching/performing mock walk through of department to ensure maintenance of department according to Joint Commission standards
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Falls champion responsible for monthly safety rounds/training of staff how to transfer patients safely and how to identify falls risk patients as well as identifying safety risks throughout the department
- Interim Nurse Manager for Duke Family Medicine for 6 months
- Responsible for payroll approval of nursing staff and daily scheduling of the department
- Ability to obtain temporary nursing staff to accommodate needs in the department
- Held monthly meetings with staff to provide updates, changes, concerns, and celebration of staff recognition
- Mentor to new Nurse Manager for 3 months while she settled in her new role
- Charge Nurse for Duke Outpatient Clinic for 3 months in absence of a nurse manager while pursuing/interviewing candidates for another nurse manager
- Developed nursing protocols, updated current protocols and policies of the department
- Held weekly meetings with nursing staff reviewing new protocols, policies, staffing needs, charge capture audits, and how to become better team players in the department
- Experienced in obtaining necessary information needed for Prior Authorizations
- Training of other staff in how to obtain Prior Authorizations more efficiently
- Experienced in obtaining necessary information needed to obtain Durable Medical Equipment
- Training of staff in how to obtain Durable Medical Equipment more efficiently
- Experienced in Diabetic teaching including diet, exercise, medications, and blood glucose monitoring of our diabetic patient population
- Experienced in OB Centering including facilitation of our OB patients including education of pregnancy related issues, labor/birthing choices as well as aftercare birth control options
- Experienced in setup, assistance, monitoring of patient during GYN procedures and Dermatology procedures
- Also training/competency of staff in sterile technique and assistance of provider and patient during procedures
- Ability to be able to respond appropriately to any medical emergency
Interventional Radiology Nurse/Vascular Access (PICC) Team
Wake Med
03.2005 - 02.2009
- Triage, assessment, treatment, monitoring, and discharge instructions/teaching of adult/pediatric patients presenting to the Radiology department for their inpatient/outpatient tests
- Experienced in administration/monitoring/emergency interventions if needed for IV and PO conscious sedation of adult/pediatric patients
- Experienced in titrating IV Valium to patients with claustrophobia and monitoring them during their MRI/CT scans
- Experienced in administering exercise-induced IV medications to pts who require an Exercise Stress Test who are non-ambulatory
- Experienced in administering treadmill tests to ambulatory patients who require an Exercise Stress Test
- Ability to be able to respond appropriately in any medical emergency
- Experienced in starting peripheral IVs for pts requiring IV contrast
- Experienced in accessing/flushing/infusing medications through a port-a cath
- Experienced in inserting PICC (Peripheral Inserted Central Catheters) at pt’s bedside using Ultrasound guidance
- Priority was to be a patient advocate to all patients
- Provided compassionate support for patients, easing anxieties about complex medical procedures and promoting a positive experience.
- Minimized complications by promptly identifying and addressing any issues that arose during diagnostic or therapeutic treatments.
Cruise Ship nurse
Holland America
01.2001 - 06.2004
- Triage, assessment, treatment, monitoring, and disposition of patient back to the ship or emergency evacuation off ship to hospital via ambulance, boat, or helicopter transfer
- Responsible for 1500 crew members
- Monitoring of their chronic diseases/medications, outpatient referrals, testing all crew members for TB upon their arrival on ship and faxing logs to CDC to monitor for potential epidemic outbreaks on the ship
- Medical escorts on passenger tours
- Trained on the job to take simple Xray films
- Trained in POCT, rapid response medications, code blue scenarios, defibrillating if necessary
- On Call 24hrs a day, 7 days a week for medical emergencies while on ship
- Exceptional customer service was mandatory on the ships
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Priority was to be a patient advocate to all patients
Charge Nurse/Staff Nurse
Wake Med
09.1994 - 06.2004
- Triage, assessment, treatment, monitoring, interventions, and disposition of patient either home, hospital, Operating Room, Intensive Care or unfortunately to the Morgue
- Trained in how to handle medical emergencies of all different kinds
- Annual certification in ACLS, PALS, BLS and TNCC (Trauma Nursing Core Course)
- 16 beds staffed with a physician and a PA-C along with 4 Nurse Aides and 2 Licensed Nurses
- Chart audits to ensure proper charges/billing documentation for reimbursement
- Developed 'cheat sheets' for staff members by making pocket size charts of commonly ordered lab tests and their appropriate colored tops to quickly identify lab tubes
- Ability to multi-task and consolidate trips to become more efficient
- Learned new task/standing order/procedure training 'on the job' or inservice
- Priority was to be a patient advocate to all patients
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
Education
Associate's degree - Nursing
Wake Technical Community College
Raleigh, NC01.1994
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Patient education
- Patient care assessment
- Training and mentoring
- Patient & family support
- Treatment management
- Healthcare
- Critical thinking
Timeline
Episodic Care Manager –MHPO
BCBSNC
01.2016 - Current
Interim Nurse Manager/Charge Nurse/Team Leader
Duke
09.2009 - 11.2016
Interventional Radiology Nurse/Vascular Access (PICC) Team
Wake Med
03.2005 - 02.2009
Cruise Ship nurse
Holland America
01.2001 - 06.2004
Charge Nurse/Staff Nurse
Wake Med
09.1994 - 06.2004
Associate's degree - Nursing
Wake Technical Community College
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