Jodi Kirkbride
Boise,ID
Summary
Enthusiastic and highly motivated with extensive experience in both internal and forward facing customer service. Dedicated to the success of the employer, employee growth and career satisfaction, and exceeding customer/client expectations. Avid learner and thrive in situations where there are opportunities to develop my own skills and knowledge through education, coworkers and daily experience.
Overview
12
12
years of professional experience
Work History
Org. and Leadership Development Specialist
JR Simplot
Boise, ID
09.2013 - 01.2018
- North American Learning Managment System administration and system upgrades
- Support Global Leadership Deveopment initiatives
- Organize internal training and monitor training compliance for state, local, customer, and federal agencies
- Provide internal and external customer support and resources in training and development
- Six Sigma
Training Specialist
JR Simplot
Aberdeen, ID
12.2005 - 09.2013
- Created an updated, multi-departmental onboarding program for new employees.
- Implemented performance management systems to track employee progress against established goals.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Assisted in developing training plans for new hires and existing employees.
- Evaluated Essential Functions for location positions.
- Worked with medical providers, management, and employees to ensure that Transitional Return to Work Agreements were compliant and effective for all parties involved.
- Education Assistance
- Grievance facilitation
- HR Generalist Functions including payroll, timekeeping, hiring, termination, and leave administration.
Customer Service - Food and Beverage
Boise Ranch Golf Course
Boise, ID
04.2018 - NA
- Guest experience
- Payment transactions
- Inventory, orders, vendor relations
- Training, multi-department communication
Education
College of Social and Behavioral Sciences - Cultural Anthropology
University of Arizona
Tucson, AZGeneral - Paralegal Studies
Pima Community College
Tucson, AZGeneral - Anthropology
Idaho State University
Pocatello, IDAmerican Falls High School
American Falls, IDSkills
- Training Program Design
- Performance Assessment
- Transitional Return to Work
- Essential Functions Evaluations
- Human Resources
- Workshop Facilitation
- Needs Analysis
- Learning Management Systems
- Training delivery
- Employee Development
- Agency Compliance
- Data Entry
- HIPAA
- Respectful Workplace/WVP
- Six Sigma Green Belt - Juran Institute
Timeline
Customer Service - Food and Beverage
Boise Ranch Golf Course
04.2018 - NA
Org. and Leadership Development Specialist
JR Simplot
09.2013 - 01.2018
Training Specialist
JR Simplot
12.2005 - 09.2013
College of Social and Behavioral Sciences - Cultural Anthropology
University of Arizona
General - Paralegal Studies
Pima Community College
General - Anthropology
Idaho State University
American Falls High School
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