Summary
Overview
Work History
Education
Skills
PERSONAL ATTRUBUTES
HONORS/MEMBERSHIPS
References
Timeline
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Jodi Klein

Southside

Summary

Results-driven professional with a proven track record in customer service and relationship building. Skilled in problem-solving and minimizing delinquent accounts, contributing to significant improvements in financial outcomes and team dynamics.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

ICS Engineering, LLC
Gadsden
02.2024 - Current
  • Entered jobs received by Charter/Spectrum into ClickUp
  • Submitted Utility permits to proper City/County/DOT
  • Followed up on permits to ensure prompt delivery for construction
  • Emailed approved permits to Coordinator to begin construction
  • Closed jobs in ClickUp after approved

Assistant Manager

Regional Finance Corp. of AL
Gadsden
11.2020 - 02.2024
  • Provide exceptional customer service to all customers
  • Process credit loan applications and use product knowledge to present loan solutions to current and potential customers
  • Minimize delinquent debt through calling customers and collecting on past-due accounts
  • Maintain office cash with accuracy and proper security

Branch Manager

Regional Finance Corp. Of AL
Gadsden
08.2011 - 11.2020
  • Earned numerous awards for Delinquency Control, Lowest Charge Offs and Highest ROA Profit
  • Won Chairman's Forum in 2016.
  • Developed Assistant Managers to become successful managers
  • Handled all legal claims and bankruptcy claims including meeting of creditors
  • Cultivated new relationships with local retail businesses
  • Maintain compliance with company policies and procedures

Education

Associate of Applied Science - Marketing Management

Gadsden State Community College
Gadsden, AL
11-1997

Skills

  • Effective supervisory skills and experience
  • Mature judgement in problem solving
  • Experience with accounts receivable and accounts payable
  • Ensure compliance with company record-keeping procedures
  • Knowledge of administrative management theories and procedures
  • Effective Communication
  • Customer service
  • Loan closing development
  • Collections
  • Permit management
  • Microsoft Office

PERSONAL ATTRUBUTES

Highly organized, self-motivated and team oriented. Excellent interpersonal skills and oral and written communicated skills. Dependable, honest and an out-going personality

HONORS/MEMBERSHIPS

  • Member of Alpha Beta Gamma, International Business Honor Society

References

References available upon request.

Timeline

Administrative Assistant

ICS Engineering, LLC
02.2024 - Current

Assistant Manager

Regional Finance Corp. of AL
11.2020 - 02.2024

Branch Manager

Regional Finance Corp. Of AL
08.2011 - 11.2020

Associate of Applied Science - Marketing Management

Gadsden State Community College

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